Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Position: RN Supervisor
Location: Bedford Care Center of Petal
Equal Employment Opportunity Statement:
Bedford Care Center is an equal opportunity employer and shall not discriminate against applicants or Employees for race, color, religion, age, sex, national origin, disability or any other reasons prohibited by Law.
Job Summary:
Supervises, organizes and directs the work of Nurses and Nurse Aides in Long-Term Care Facility compliant with Company Policies, State, Federal Laws and Regulations ; must be able to plan, organize, and supervise one or more Nursing Units; must have excellent oral and written communication skills and a sincere desire to work with the elderly; must sustain the cooperation of others; must communicate courteously and respectfully with Employees, Residents and others.
Requirements / Qualifications:
RN License in good standing in State of Mississippi; must possess or obtain TB Certification within first year of accepting position; prefer experience in Long-Term Care Nursing Supervision with comprehensive knowledge of Long-Term Care Nursing principles and practices and their relation to medical practices, skills and application; must pass drug screens and have a satisfactory Criminal History Background Check
Duties and Responsibilities:
Excellent Benefits:
Bedford Care Centers offer a comprehensive benefits package to our full time employees. It is our desire to demonstrate to our employees and their families that we value them through the offering of a benefits package that positively contributes to their quality of life. A summary of benefits offered includes:
Paid Time Off (PTO) including:
Insurance benefits including:
Other Benefits:
IF CONTACTED, YOU WILL BE REQUESTED TO COMPLETE A MORE THOROUGH APPLICATION AT THE FACILITY.
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
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Work Location: In person
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