Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Candidate Source is working with a growing distributor in Chester, VA who is looking to add a Warehouse Supervisor to their growing team. This position offers 40 hours per week and the opportunity for growth
Shift:
Monday-Friday - 6:00AM-3:00PM Overtime
Job Duties:
Work closely with the Warehouse Manager to ensure inbound and outbound shipments are processed in a timely fashion
Work closely with the warehouse team to ensure orders are fulfilled in a timely fashion
Operate a sit-down forklift and stand-up reach forklifts
Use RF scanner to identify items when picking orders
Utilize WMS system for managing orders and tickets
Use computer to look-up pallet locations
Job Requirements:
5 years of lead and/or supervisor experience
5 years of forklift experience (Reach & Sit-Down Preferred)
Must be comfortable operating forklifts in a distribution setting
Comfortable using computers and WMS systems
Proficient with an RF Scanner
Must be a morning person - the shift starts at 6AM and supervisors are asked to arrive at 5:45am each day
Valid driver's license & reliable transportation to and from the Chester area
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