Outbound Contact Center Supervisor jobs in Racine, WI

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Manager, Member Contact Center (On-Site)
  • Great Lakes Credit Union
  • North Chicago, IL FULL_TIME
  • Description

    Great Lakes Credit Union is Hiring GREAT people for our GREAT team!


    Do you enjoy being an integral part of a service-driven team, supporting those that support the customer? 


    WE WANT YOU ON OUR TEAM!


    The Manager, Member Contact Center's primary purpose is to assist Great Lakes Credit Union to live out our Vision, “To be the member’s trusted financial partner “. Ensuring that outstanding service is delivered to both internal and external members, in alignment with our Service Promise.

    The Manager, Member Contact Center's is primarily responsible for identifying opportunities for digital banking solutions by providing support and oversight. The Manager, Member Contact Center requires understanding of digital banking system integrations and dependencies to help the contact center and digital teams provide member support. Demonstrates and reinforces a sense of urgency and commitment to providing escalated support to fulfil our Member Promise and our corporate goals. Also responsible for maintaining a work environment conducive to teamwork and an elevated level of performance and productivity, which includes demonstrating and encouraging positive working relationships which promotes member service. 



    As the Manager, Member Contact Center your duties will be: 


    · Act as our digital banking subject matter expert.

    · Manage a team of Digital Customer Service Representatives.

    · Assist with the implementation and updates to digital procedures. Ensures all procedures and updates follow our Knowledge Management Guidelines.

    · Act as a liaison between the contact center and e-Services management teams. Making them aware of and providing suggestions of technology changes and enhancements to improve the efficiency and effectiveness of our digital solutions.

    · Act as an Administrator for key digital banking systems and solutions to address member needs and complaints as required.

    · Develop and enhance permissions within digital banking solutions to establish clear and secure Tier 1, 2 and 3 support roles under the review of the Member Contact Center Sr Manager, e-Services management, and the Information Security Officer. 

    · Support and promote a service and sales driven culture. Support ongoing training initiatives. 

    · Work with other cross functional teams/departments and participate in project initiatives, as necessary.

    · Support the contact center department and/or e-communications team by acting as a Tier 2 or 3 level support for all digital banking related systems and processes. 

    · Exercise discretion and independent judgment in interpreting digital policies and procedures, making exceptions as required. Resolves member complaints, tactfully explaining specific digital policies and procedures. Proactively suggests improvements to the overall member digital experience.

    · Remain in compliance with all applicable federal and state laws, rules, and regulations. Adhere to all GLCU and department guidelines, policies, and procedures.

    · Performs testing in collaboration with Technology/PMO when needed

    Requirements

     

    · Proficiency in Microsoft Office especially in Excel, Word, and PowerPoint

    · 2 - 3 years’ experience with digital banking channels (online account opening, online and mobile banking, e-payment etc.) preferred

    · Strong research, analytical, planning, and organizational skills with a problem-solving attitude.

    · 1-2 years’ experience with managing and leading a team

    · Contact Center / Call Center experience preferred

    · Excellent verbal and written communication skills to keep clients continuously informed of status or problems in a timely manner to stakeholders via appropriate channels (phone, video, email, etc.).



    Location: 


    North Chicago

    2525 Green Bay Rd, North Chicago, IL 60064




    To learn more about our mission, company culture, and community impact please visit our YouTube channel and Newsroom below:


    GLCU YouTube Channel


    GLCU NEWSROOM




    We’re the total package!


    To view our GREAT Benefits please contact our HR Team


    Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

  • 11 Days Ago

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Center supervisor
  • Biolife Plasma Services
  • Caledonia, WI FULL_TIME
  • By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s...
  • 4 Days Ago

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Garden Center Yard Supervisor
  • Breezy Hill Nursery Inc.
  • Salem, WI FULL_TIME
  • Breezy Hill Garden Center is a great place to work; with a positive, friendly, and an energetic staff, it makes for a great work environment. Breezy Hill is seeking a friendly, highly motivated indivi...
  • 3 Days Ago

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Shift Supervisor
  • Red Robin Corporate Career Center
  • Kenosha, WI FULL_TIME
  • Red Robin is committed to keeping our Team Members safe and we ensure that ALL Team Members can take the time they need to be well. Health Benefit Options (insurance) are available to all team members...
  • Just Posted

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Call Center/Front Desk Supervisor
  • Paloma Resorts
  • Geneva, WI FULL_TIME
  • Join the fun, fast-paced hospitality team at Destination Geneva National as a Call Center/Front Desk Supervisor, often the first point of contact with hotel, dining and golf guests visiting our Lake G...
  • Just Posted

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Call Center/Front Desk Supervisor
  • Paloma Resort Properties
  • Geneva, WI FULL_TIME
  • Call Center/Front Desk Supervisor at Destination GN Join the fun, fast-paced hospitality team at Destination Geneva National as a Call Center/Front Desk Supervisor, often the first point of contact wi...
  • 1 Month Ago

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0 Outbound Contact Center Supervisor jobs found in Racine, WI area

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Customer Service Coordinator
  • Rite-Hite Corporation
  • Milwaukee, WI
  • ** Customer Service Coordinator** **Job Category****:** Marketing **Requisition Number****:** MARKE03029 Showing 1 locat...
  • 3/29/2024 12:00:00 AM

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Customer Support Supervisor
  • Douglas Dynamics, Inc.
  • Milwaukee, WI
  • **Location:** Milwaukee, WI At Douglas Dynamics, our employees and our culture are just as important to the company as s...
  • 3/28/2024 12:00:00 AM

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Claim Services Coordinator I
  • Old Republic Risk Management
  • Brookfield, WI
  • Description Position at Old Republic Risk Management Old Republic Risk Management (ORRM) is currently seeking a Claim Se...
  • 3/28/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Milwaukee, WI
  • Store - Milwaukee, WI Deliver friendly customer service, help customers shop our store and find what they're looking for...
  • 3/27/2024 12:00:00 AM

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HR Service Center Coordinator Contractor
  • HireTalent
  • Lake Forest, IL
  • Must Have Case Management Tool Microsoft Excel Microsoft Outlook Microsoft Teams Nice To Have ServiceNow SuccessFactors ...
  • 3/26/2024 12:00:00 AM

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Homeowner Services Coordinator - 2023-24
  • Habitat for Humanity
  • Milwaukee, WI
  • Posting Description Homeowner Services Coordinator For one year, get paid to build sustainable solutions in a community,...
  • 3/25/2024 12:00:00 AM

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Patient Access Coordinator (front desk) - AHN Cancer Institute - Butler - Full Time
  • Highmark Inc.
  • Butler, WI
  • Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: Completes one or more of the following processes ...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • Waukesha, WI
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/25/2024 12:00:00 AM

Racine (/rəˈsiːn/ rə-SEEN) is a city in and the county seat of Racine County, Wisconsin, United States. It is located on the shore of Lake Michigan at the mouth of the Root River. Racine is located 22 miles south of Milwaukee. As of the 2010 U.S. census, the city had a population of 78,860, making it the fifth-largest city in Wisconsin. Its median home price of $103,625 makes it one of the most affordable cities in Wisconsin to buy a home. In January 2017, it was rated "the most affordable place to live in the world" by the Demographia International Housing Affordability survey. Racine is th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$39,954 to $60,913
Racine, Wisconsin area prices
were up 1.8% from a year ago

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020