Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Eaton’s Global Energy Infrastructure Solutions (GEIS) division is currently seeking a 1st Shift Supervisor for its Distribution Center located in Roanoke, Virginia. This site is expanding the supervisor group on the 1st Shift Distribution Team. This additional role will support our current operations team by be an additional resources to enhance employee relations, strategic planning and everyday operations. Relocation assistance is available.
The expected annual salary range for this role is $77249.97 - $113299.96 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Position Overview
As a Supervisor, you will work with a wide range of people in varying roles across the organization, including hourly team members, support personnel within and outside the facility, and outside suppliers which support our drive to meet daily shipment and receiving activities. This position will be exciting and rewarding for a self-starter who enjoys navigating through the challenges and rewards of leading people and improving processes.
You'll Fit In:
Our teams are:
These values enable us to tackle some of the most important opportunities on the planet, never losing sight of what matters which includes our Roanoke Distribution Center. As a team, we have the power to make a difference.
In this role you will:
Required (Basic) Qualifications:
Preferred Qualifications:
Position Criteria:
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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0 Outbound Contact Center Supervisor jobs found in Roanoke, VA area