Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Organization: Members First CU
Date Posted: January 10, 2024
Region: Mid-Michigan
Location of Position: Midland
Position Level: Entry
Do you have a passion for providing excellent member experience and thrive in a fast paced environment? Members First Credit Union is seeking an energetic Contact Center Consultant that has experience in customer service. This position has hybrid potential and offers a varied schedule.Interested individuals may go to our website at https://www.mfcu.net/Careers for a complete job description and to apply.
We will empower you to be the best version of yourself while helping you maintain a positive work/life balance. We believe in purpose, belonging and joy; when our people find this in their work and the people they work with, amazing things happen. We encourage a better tomorrow by being trustworthy, caring and enthusiastic.
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