Outbound Contact Center Supervisor jobs in Saint Cloud, MN

ESSENTIAL DUTIES AND RESPONSIBILITIES: The individual must have the ability to perform the responsibilities listed below. The list is not all inclusive of duties that may be requested by the department head or a member of upper management but are intended for an understanding of the purpose of the position. It is the responsibility of each individual at AWG to provide ultimate customer service to our members to support their efforts in increasing same store sales and profits.

• Supervise warehouse employees in basic functions of housing product in the warehouse, selecting orders, and preparing for delivery to members in the most efficient manner.
• Responsible for the productive, timely and quality shipment and/or receiving of all products for member stores.
• Increase production and effectively utilize the work force to maximize efficiency and reduce warehouse operating expenses.
• Direct the placement of the work force responding to the changing needs during the shift.
• Hire, train, develop, recognize, and evaluate the performance of all employees on the shift.
• Provide an atmosphere of open and honest communications and a positive working environment.
• Enforcement and education of company safety, sanitation, security and standards of operation.
• Responsible for reducing safety risks and minimizing exposure by working with team to insure all safety policies and practices are followed. Conduct audits, train employees, make inspections and observations, praise and acknowledge good safe practices, manage work related injuries to minimize loss and conduct complete accident investigations on all incidents.
• Administer disciplinary action per divisional policies and procedures.
• Oversee the resolution of employee complaints or grievances to facilitate a proper resolution.
• Conduct pre-shift meetings with team to communicate daily goals, member needs, safety issues and problem areas that need to be addressed.
• Communicate to the Warehouse Manager problem areas, improvements, etc., regarding the warehouse center’s operation.
• Responsible for seeing that state, federal and AWG safety, sanitation, and governmental policies, laws and regulations are maintained and adhered to.
• Work as a member of the AWG team so the total job responsibilities are met. Actions must always stress a sense of cooperation, integrity, tact and consideration with our members, associates and division management.
• This position requires strong communication and computer skills with the ability to use and learn new technology. The Flawless Execution method will be utilized in all planning and communication. Management will be kept informed on planning, analysis, work performed and results. All records required by management must be complete, accurate and submitted on time.