Outbound Contact Center Supervisor jobs in Santa Barbara, CA

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Senior Lead Product Manager - Contact Center Integrations
  • Invoca
  • Santa Barbara, CA FULL_TIME
  • About Invoca:

    Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000 customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

    About the Team:

    We are looking for an experienced Senior or Principal Product Manager to join the Invoca product management team and help lead the next set of highly innovative feature development focused on our Contact Center customers.

    Our product management team works closely with customers, partners, business and engineering colleagues in a lean startup, agile software development environment to bring industry-leading call intelligence solutions to B2C and B2B enterprises.

    About the Role:

    In this role, you will thrive in a highly upbeat, remote and dynamic environment, applying Agile product management techniques while working with key partners - including prospective and existing customers - to help define Invoca's Contact Center product vision and execute work aimed at unlocking value for our customers.

    You will report to the VP of Product that oversees the Conversational Intelligence & Contact Center business unit. You will be responsible for developing the vision and strategy of how to best integrate our solutions with Contact Centers as well as 3rd party Partners & Vendors in order to help grow our Contact Center customer base & revenue. You will have a passion for working with cross-functional teams across the company and externally and the ability to solve problems creatively.

    What you will do

    As a Senior Product Manager, you'll engage in full-lifecycle product management for the Contact Center integrations & further enhance & grow our call routing product offering. You'll help strategize, shape and break down requirements for the engineering team to execute work for this product line. You'll be working closely on, and with, small scrum teams in an Agile environment, as well as with our Customer Success, Onboarding and Integrations teams.

    small scrum teams in an Agile environment, as well as most closely day-to-day with the Data Science team to support the development of our next generation AI engine that will power conversation intelligence for our customers.

    You Have:
    • Must have product management experience in the Contact Center industry. Experience in conversation intelligence a plus.
    • Minimum 7-10 years of experience in product management engaging in feature development for SaaS or Enterprise software products.
    • Ability to clearly communicate strategy and vision, while also being able to lead engineers to execute the feature work
    • Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals.
    • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
    • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
    • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
    • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners.
    • Ability to think strategically and execute methodically.
    • Ability to thrive in a fast-paced environment where continuous innovation is desired.
    • History of teamwork and willingness to roll up one's sleeves to get the job done.
    • Experience crafting multi-quarter roadmaps for phased feature releases, and project management to ensure all deliverables are accounted for.
    • Expert understanding and experience with the go-to-market process including pricing & packaging along with the overall release management of critical customer-facing features.
    • Strong communication skills and business acumen, with the ability to assist during the sales/RFP process on any clarifications or capabilities of our Contact Center offering

    Salary, Benefits & Perks:

    Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

    • Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
    • Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
    • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
    • Stock options - All employees are invited to ownership in Invoca through stock options.
    • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
    • Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
    • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
    • Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
    • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
    • Position Base Range - $130,000-160,000 Salary Range / plus bonus potential
    • Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.
    DEI Statement

    We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

    #LI-Remote

     

  • 3 Days Ago

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Call Center Supervisor
  • Ultimate
  • Carpinteria, CA FULL_TIME
  • Job Description Call Center Supervisor Needed in Carpinteria, CA (fully on-site)Industry: FinancialDirect HireExempt Pay Range = $67,000 - $75,000 annually Must have experience in Call Centers, prefer...
  • 16 Days Ago

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RN Supervisor (Registered Nurse)
  • Alvarado Care Center
  • Santa Barbara, CA FULL_TIME
  • Seeking an RN Supervisor on a Full-Time basis, Monday to Friday 9am-5:30pm schedule. Become a part of Mission Terrace's Outstanding Nursing Team! Competitive Pay scale (Depending on Experience)Full Be...
  • 27 Days Ago

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Supervisor
  • Grocery Outlet of Santa Barbara
  • Santa Barbara, CA FULL_TIME,PART_TIME
  • No experience needed but helpful Friendly outgoing personality Strong communication skillsAbility to work with others to achieve common goal Ability to organize, and, accomplish tasks with little or n...
  • 1 Day Ago

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Supervisor
  • Wexler's Deli
  • Santa Barbara, CA PART_TIME
  • Wexler’s Deli is opening in Santa Barbara! We are looking to hire a supervisor for this new location. Ideal candidates are reliable, personable, have managerial experience and excellent customer servi...
  • 4 Days Ago

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Per Diem Registered Nurse (RN) for Ambulatory Surgery Center
  • Carrillo Surgery Center
  • Santa Barbara, CA PER_DIEM
  • Carrillo Surgery Center has a per diem position open for an Registered Nurse (RN). We are interested in applicants with ambulatory surgery center/OR circulating experience to join our team. New gradua...
  • 4 Days Ago

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0 Outbound Contact Center Supervisor jobs found in Santa Barbara, CA area

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Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service
  • Ventura County
  • Ventura, CA
  • Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service Print (https://www.governmentjobs.com/c...
  • 3/29/2024 12:00:00 AM

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Clinical Services Supervisor
  • Casa Pacifica Centers for Children and Families
  • Camarillo, CA
  • Job Details Job Location : Daily Location - Camarillo, CA Position Type : Full Time Education Level : Master's Degree Sa...
  • 3/29/2024 12:00:00 AM

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Academic Specialist, Global Programs
  • University of California
  • Santa Barbara, CA
  • Working Title: Academic Specialist, Global Programs Payroll Title:?Student Academic Advisor 3 Job Code:?004545 Job Open ...
  • 3/29/2024 12:00:00 AM

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Client Service Lead, Advanced Veterinary Specialists
  • Ethos Veterinary Health
  • Santa Barbara, CA
  • Lead Client Service Coordinator - Santa Barbara - Advanced Veterinary Specialists Who we are: We are excited to announce...
  • 3/28/2024 12:00:00 AM

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Patient Access Representative I/II
  • Ventura County, CA
  • Ventura, CA
  • Salary : $35,088.46 - $51,261.30 Annually Location : throughout Ventura County, CA Job Type: Various Job Number: 1328HCA...
  • 3/28/2024 12:00:00 AM

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Nursing Assistant (All Vacancies Including FT PT and PRN)
  • Department of Veterans Affairs
  • Santa Barbara, CA
  • Summary This is an open continuous announcement. We accept applications for these occupations on an ongoing basis; quali...
  • 3/28/2024 12:00:00 AM

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Police Officer - Academy Graduate
  • City of Santa Barbara, CA
  • Santa Barbara, CA
  • DESCRIPTION The City of Santa Barbara is excited to announce that it is currently accepting applications for Police Offi...
  • 3/28/2024 12:00:00 AM

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Operations Support Specialist
  • World Insurance Associates, LLC.
  • Santa Barbara, CA
  • About Us World Insurance Associates is a unique insurance and professional services organization offering top products a...
  • 3/27/2024 12:00:00 AM

Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$43,810 to $66,792
Santa Barbara, California area prices
were up 2.5% from a year ago

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020