Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
SESLOC Credit Union is looking for a customer focused and energetic person to help us create an exceptional experience for the members that we serve.
As a Contact Center Representative, ( Bilingual - English / Spanish preferred), you will spend your day assisting existing and new potential members via telephone.
You'll help answer basic questions regarding credit union products and services and provide technical support for online banking and our mobile app.
You will promote and educate callers about credit union loans, deposit products, digital banking and any other products or services that would help them meet their financial goals.
A successful Contact Center Representative will possess the following skills and traits :
Education / Experience : High school diploma or GED required and six months to two years of similar or related experience, including time spent in preparatory position or equivalent combination of education and experience.
As a Contact Center Representative, you can be based out of either our Santa Maria or San Luis Obispo location. Our schedules range from 8am to 6pm Monday through Friday.
Must be available to work approximately one Saturday per month from 9 : 00 am to 1 : 00 pm.
Bilingual (English / Spanish) preferred.
As part of the recruitment process, SESLOC may run a bond check, credit check and criminal history check as part of the recruitment process.
If SESLOC runs these reports, we will obtain your authorization first.
Job Posted by ApplicantPro
Last updated : 2024-04-26
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