Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Customer Service Rep
POSITION SUMMARY
The Customer Service Representative at our HVAC company plays a crucial role in coordinating and managing our calendar of appointments for the day as well as providing answers and service to all our customers. Responsible for performing inbound and outbound calls to schedule service calls, prioritizing emergencies, and ensuring exceptional customer service. The customer service representative maintains accurate records, communicates with customers, and collaborates with the dispatch lead to optimize technician assignments. With strong organizational skills, attention to detail, and effective communication abilities, the customer service representative ensures maximum operations and technician productivity and contributes to customer satisfaction at our HVAC company.
ABOUT THE COMPANY
We are Climate Care; we provide Heating and Air Conditioning, and we are growing by the day. Our mission is to care for the comfort and climate of each customer by providing exceptional heating and air conditioning solutions for their home. We are inspirational and disciplined in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable, transparent, result oriented, disciplined, inspirational, and aligned.
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COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Climate Care recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to ecamarena@thinkclimatecare.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.
Job Type: Full-time
Pay: $16.00 per hour
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Work Location: In person
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0 Outbound Contact Center Supervisor jobs found in Stockton, CA area