Outbound Contact Center Supervisor jobs in Tulsa, OK
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
- AMERICAN HERITAGE BANK
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Sapulpa, OK
OTHER
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Job Details
Job Location: Sapulpa Main Bank - Sapulpa, OKPosition Type: Full TimeSalary Range: UndisclosedTravel Percentage: NoneCONTACT CENTER AGENT - BILINGUAL
Job Title: Contact Center Agent Department: Contact Center/33rd W Ave Branch
Starting Pay: $16.25
Job Summary:In our Contact Center we assist inbound callers with the following support issues: On-Call banking access, Internet banking questions and navigation, general account questions, stop payments, telephone transfers, debit card questions, increases & travel requests. We maintain and return customer calls on our after hour call center message center, and follow-up with customers & non-customer regarding website product inquiries. In addition, we answer general banking questions via our BANNO online chat feature.
Duties/Responsibilities:
- Assist customer by phone or in person with the following support issues: On-Call, Internet banking, general account questions, stop payments, telephone transfers, debit card questions, increases, and travel requests.
- Maintain and return customer calls on the after hour call center message center.
- Follow-up with customers and non-customer regarding website product inquiries.
- Answer general banking questions via our Banno online chat feature.
Extra or Additional Duties:
- Attends meetings as required.
- Answer switchboard for breaks, lunch, or absences.
- Training personnel, as needed.
- Complete monthly AHB Academy training courses.
- Performs additional duties as assigned by management.
Experience:
- 1 year Teller/Personal Banker or previous customer service experience required.
Qualifications
- 23 Days Ago
- RadNet
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Tulsa, OK
FULL_TIME
- Job Summary The Director of Contact Center Operations (DCCO), based in Tulsa, Oklahoma executes RadNet's mission by providing leadership, direction and oversight of the Tulsa Contact Center management...
- 1 Month Ago
- Hudson Management Services
-
Broken Arrow, OK
PART_TIME
- Outbound Call Rep: Part Time (Work from Home)Hudson Management Services is looking for talented and self-driven individuals to join our family of Work At Home Outbound Call Reps. You will be making di...
- 28 Days Ago
- Arvest Bank
-
Tulsa, OK
FULL_TIME
- Position is located at 4916 E 66th St N., Tulsa, OK Associate can be located anywhere in the Arvest footprint (AR,KS,MO,OK). External candidates may be able to work remotely after the initial 120 day ...
- 11 Days Ago
- Truity Credit Union
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Bartlesville, OK
PART_TIME
- JOB SUMMARY This position must provide unsurpassed service experiences and build member relationships by effectively suggesting appropriate Credit Union solutions while answering member questions, res...
- 2 Months Ago
- Avantive Solutions
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Tulsa, OK
FULL_TIME
- Join Our High-Energy Sales Team!We're seeking driven individuals to join our team. You'll enjoy our competitive pay and lucrative bonuses for hitting sales goals! If you're passionate about sales, thr...
- 11 Days Ago
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0 Outbound Contact Center Supervisor jobs found in Tulsa, OK area
- Department Of Homeland Security
-
Tulsa, OK
- Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
- 4/22/2024 12:00:00 AM
- Department Of Homeland Security
-
Tulsa, OK
- Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
- 4/22/2024 12:00:00 AM
- Michaels Stores
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Tulsa, OK
- Store - TULSA-W 71ST ST, OK Deliver friendly customer service, help customers shop our store, and find what they're look...
- 4/20/2024 12:00:00 AM
- University of Tulsa
-
Tulsa, OK
- Posting Details Position Information Position Title Duane H. King Postdoctoral Fellow Job Description University of Tuls...
- 4/20/2024 12:00:00 AM
- Emerson
-
Tulsa, OK
- JOB DESCRIPTION If you are a Supply Chain professional looking for an opportunity to grow, Emerson has an exciting oppor...
- 4/20/2024 12:00:00 AM
- Apria
-
Tulsa, OK
- At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across ...
- 4/19/2024 12:00:00 AM
- Indigo Books & Music Inc.
-
Tulsa, OK
- **Customer Experience Manager--Adult Trade & Lifestyle** **Full-time | Burlington, ON** **Company Description** Dedicate...
- 4/19/2024 12:00:00 AM
- Better Health Group
-
Tulsa, OK
- Our mission is Better Health. Our passion is helping others. Whats Your Why? Are you looking for a career opportunity th...
- 4/19/2024 12:00:00 AM
About Tulsa, Oklahoma
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