Outpatient Care Coordinator supervises the day-to-day activities of the patient relations team of a healthcare organization to deliver patient liaison services and patient-centric care. Coaches staff on best practices for responding to patient and family questions, concerns, and issues. Being a Outpatient Care Coordinator facilitates collaboration with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that escalated problems are addressed and resolved. Additionally, Outpatient Care Coordinator provides and maintains up-to-date informational materials and resources for patients and families. Follows all applicable regulations regarding patient information privacy policies. May require an associate degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Adventist Health Bakersfield has served the residents of Kern County with skill and compassion for more than 100 years. Our medical center is a 254-bed acute-care facility that includes key services areas including emergency care, brain and spine, heart care, cancer care, orthopedics, surgical services and robotics, primary care and more. You can also find close-to-home care by visiting the Adventist Health Physicians Network of providers, our three Quest Imaging locations and the Adventist Health AIS Cancer Center - the only comprehensive cancer care center in Kern County with the Commission on Cancer (CoC) accreditation for our program’s multidisciplinary approach to treating cancer. The hospital is staffed by more than 645 affiliated physicians, 1,832 associates and more than 250 volunteers.
Adventist Health Bakersfield has been recognized as one of the 'Best Hospitals' by U.S. News & World Report, regionally ranked #1 in overall hospital quality in the Central Valley among 416 hospitals. The rankings place us in the top five percent of hospitals statewide and demonstrates Adventist Health Bakersfield’s dedication to quality care for our patients and community. Adventist Health Bakersfield is the only hospital in Kern County to earn an A Hospital Safety Grade by The Leapfrog Group eight times in a row. While this is a great recognition, what it really shows is our unwavering commitment to our patients, community and mission of 'Living God's love by inspiring health, wholeness and hope.'
Job Summary:
Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.
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Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
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