Outpatient Care Coordinator jobs in Charlotte, NC

Outpatient Care Coordinator supervises the day-to-day activities of the patient relations team of a healthcare organization to deliver patient liaison services and patient-centric care. Coaches staff on best practices for responding to patient and family questions, concerns, and issues. Being a Outpatient Care Coordinator facilitates collaboration with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that escalated problems are addressed and resolved. Additionally, Outpatient Care Coordinator provides and maintains up-to-date informational materials and resources for patients and families. Follows all applicable regulations regarding patient information privacy policies. May require an associate degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Office Coordinator
  • Pasadena Villa Outpatient
  • Charlotte, NC FULL_TIME
  • Why You Will Love Working With Us!

    At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.

    Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients!

    We are seeking an Office Coordinator for our location in Charlotte, NC!

    As one of the fastest growing cities in the nation, Charlotte, North Carolina offers all the amenities of a big city while maintaining a small-town feel. With clinical programming designed to be as dynamic and diverse as the city itself, Pasadena Villa Outpatient – Charlotte is proud to call the “Queen City” home and be a premier provider of behavioral healthcare services to this vibrant community. Our facility specializes in treating adults, 18 years and older, who struggle with various mental illnesses, including but not limited to, depression, anxiety, bipolar disorder, and psychotic disorders.

    Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below.

    Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. With 13 Outpatient locations across five states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.

    Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

    What we offer

    • Team driven culture based on our 5 Star Service Commitment
    • Multiple Development Pathways
    • Company Supported Continuing Education & Certification
    • PPO & HDHP Health Plan Options
    • Flexible Dental & Vision Plan Options
    • 100% Company Paid EAP Emotional Well-Being Support
    • 100% Company Paid Critical Illness (with health enrollment plan)
    • 100% Company Paid Life & ADD
    • 401K with Company Match
    • Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
    • Six Annual Paid Holidays Plus One Floating Holiday
    • Generous Team Member Referral Program

    Position Summary

    The Office Coordinator provides customer service and support for day-to-day operations for our outpatient behavioral health center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, facilitating client intake/admissions process, medical records management, quality assurance, facility management, and supporting administrative functions, including various reporting.


    Essential Responsibilities

    • Exemplifies our 5 Star Service to clients, team members, referents, and families.
    • Greets clients and guests in a warm and welcoming manner.
    • Ensures facility is clean, safe, and well presented.
    • Conducts medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements.
    • Facilitates communications with the admissions team, Executive Director, and clinical team as needed for each admission.
    • Assists with the admissions process, creates client’s medical record, and provides new client orientation.
    • Tracks and maintains a variety of reports in a timely and accurate manner.
    • Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines.
    • Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.

    Education and Experience

    Position requires a High School degree or equivalent in combined education and experience, Bachelor’s degree preferred, and a minimum of two years of administrative experience in a behavioral health or medical setting. Knowledge of behavioral health terminology and experience with Salesforce CRM or other client relationship management software preferred. Experience working with physicians, therapists, and other clinicians strongly preferred.


    Skill Competencies

    • Demonstrates knowledge of and adherence to confidentiality standards, including HIPAA.
    • Demonstrates a high level of customer service.
    • Demonstrates a high level of attention to detail.
    • Demonstrates excellent verbal and written communication skills.
    • Demonstrates proficiency with Microsoft Office Suite, and other software platforms.
    • Demonstrates alignment with company mission, 5 star service and treatment philosophy.

    Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”

  • 10 Days Ago

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Patient Care Technician Outpatient
  • Fresenius Medical Care
  • Matthews, NC FULL_TIME
  • About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team memb...
  • 4 Days Ago

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Outpatient Therapist
  • Empowerment Quality Care Services
  • Charlotte, NC FULL_TIME
  • POSITION DESCRIPTION Outpatient Therapy provides intensive clinical therapeutic services to children adolescents, and adults with identified mental health or substance abuse diagnosis. This service is...
  • 1 Day Ago

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Outpatient Registered Nurse - RN
  • Fresenius Medical Care
  • Charlotte, NC FULL_TIME
  • PURPOSE AND SCOPE: The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the...
  • 3 Days Ago

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After outpatient procedure care
  • Sittercity.com
  • Charlotte, NC PART_TIME
  • From 12-4pm need assistance with caring for my father. He is having a procedure done to upgrade his pacemaker. Need help with getting food and meds to him upstairs, keeping him stable as he moves arou...
  • 8 Days Ago

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Care Coordinator
  • Anderson Health Services
  • Marshville, NC FULL_TIME
  • Care Coordinator Location: Marshville, NC, 28103 Are you interested in creating a safe and therapeutic environment where adolescents can heal, learn, and demonstrate the skills they need to successful...
  • 7 Days Ago

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0 Outpatient Care Coordinator jobs found in Charlotte, NC area

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Front Desk Receptionist
  • Center for Emotional Health
  • Charlotte, NC
  • Job Description Job Description Growing Private Psychiatry office with 45+ locations looking for quality staff to grow w...
  • 3/28/2024 12:00:00 AM

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Licensed Marriage and Family Therapist - Hybrid Schedule
  • LifeStance Health
  • Charlotte, NC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/27/2024 12:00:00 AM

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Licensed Clinical Social Worker - Hybrid Schedule
  • LifeStance Health
  • Charlotte, NC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/27/2024 12:00:00 AM

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Adult and Child Psychiatrist - Outpatient - Hybrid Schedule
  • LifeStance Health
  • Charlotte, NC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/27/2024 12:00:00 AM

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Licensed Clinical Mental Health Counselor - Hybrid Schedule
  • LifeStance Health
  • Charlotte, NC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/27/2024 12:00:00 AM

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Licensed Mental Health Therapist - Hybrid Schedule - Charlotte-Midtown
  • LifeStance Health
  • Charlotte, NC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/27/2024 12:00:00 AM

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Child Psychiatrist - Outpatient - Hybrid Schedule
  • LifeStance Health
  • Charlotte, NC
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 3/27/2024 12:00:00 AM

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Internist | Part-Time | Charlotte, NC
  • Novant Health
  • Charlotte, NC
  • Overview: #NovantHealthMedicalGroup is looking for a compassionate, caring, board certified / board eligible Internist t...
  • 3/24/2024 12:00:00 AM

Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249. Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outpatient Care Coordinator jobs
$55,324 to $78,537
Charlotte, North Carolina area prices
were up 1.5% from a year ago

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