Outpatient Care Coordinator supervises the day-to-day activities of the patient relations team of a healthcare organization to deliver patient liaison services and patient-centric care. Coaches staff on best practices for responding to patient and family questions, concerns, and issues. Being a Outpatient Care Coordinator facilitates collaboration with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that escalated problems are addressed and resolved. Additionally, Outpatient Care Coordinator provides and maintains up-to-date informational materials and resources for patients and families. Follows all applicable regulations regarding patient information privacy policies. May require an associate degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Looking for a friendly and efficient individual to join our growing team at our East Madison location.
This person is responsible for assisting patients at the start and end of their appointment. Duties and responsibilities include greeting patients, updating patient information and insurance coverage. Scheduling appointments, posting payments, triaging telephone calls, and introducing patients to optical. Candidates must be capable of maintaining strict patient confidentiality in accordance with HIPAA policies and procedures. The ideal applicant will also possess strong multi tasking and interpersonal skills. Experience is preferred by not necessary.
This is a full-time position with no weekends. We offer competitive pay, health insurance benefits, retirement benefits, life and disability insurance, paid personal time, medical and child care flexible spending accounts, bonuses, and vision care discounts.
Isthmus Eye Care is a private eye care group with offices in Middleton and Madison. Our clinics provide patients with eye health and vision care for the entire family - infants through seniors.
No phone inquiries please. To learn more about us, visit www.isthmuseye.com.
Job Type: Full-time
Salary: From $17.00 - $19.00/per hour
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Work Location: In person
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
Healthcare setting:
Schedule:
Work Location: In person
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