Outpatient Care Coordinator supervises the day-to-day activities of the patient relations team of a healthcare organization to deliver patient liaison services and patient-centric care. Coaches staff on best practices for responding to patient and family questions, concerns, and issues. Being a Outpatient Care Coordinator facilitates collaboration with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that escalated problems are addressed and resolved. Additionally, Outpatient Care Coordinator provides and maintains up-to-date informational materials and resources for patients and families. Follows all applicable regulations regarding patient information privacy policies. May require an associate degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
The Care Coordinator directly interacts with Health Home service beneficiaries and is responsible for the conversion of beneficiaries from outreach to engaged. Care Coordinator works with beneficiary to develop a Health Action Plan that includes a client-driven long-term goal, coinciding short-term goals and specific action steps as well as required and clinically indicated screenings. The Care Coordinator is responsible for supporting beneficiaries and their families in coordinating the beneficiary’s healthcare services and increasing the beneficiary’s and family’s knowledge and skills to be able to self-manage healthcare needs. The Care Coordinator provides six Health Home services to beneficiaries on caseload as appropriate and needed. These services include comprehensive care management, care coordination and health promotion, transitional care planning and follow-up services, individual and family education and collaboration, community and social support services referral coordination, and use of health information technology. The Care Coordinator will communicate with authorizing entities and the beneficiary’s interdisciplinary team to ensure quality and continuity of care according to beneficiary’s goals.
Job Types: Full-time, Part-time
Pay: $23.00 - $30.00 per hour
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Work Location: In person
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