Outpatient Care Coordinator jobs in New Haven, CT

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

The Intensive Outpatient Program (IOP) Coordinator is responsible for the administrative coordination of the Intensive Outpatient Program including communication among prospective and enrolled patients, IOP clinical staff, and FHCHC staff in general. They will also serve as a community liaison for the program by increasing awareness to the availability our programs and helping to facilitate enrollment.

Duties and responsibilities

Reporting to the Director of Behavioral Health Operations, the IOP Coordinator will:

• Respond to all incoming inquiries for IOP program, including new patient inquiries submitted online, via telephone calls, and from FHCHC providers within 2 business days
• Complete primary screen for prospective patients, collect insurance information, assign the patient an account number and schedule an appointment in accordance with clinician and/or program guidelines
• Set up patient charts in EHR for new patients which includes following up with prospective patients to complete new patient documentation; update patient demographics as needed. Manage the IOP patient waiting list on a routine basis
• Cancel/reschedule appointments as needed; notify appropriate clinic personnel. This also includes contacting patients who do not show up for the program.
• Maintain documentation in EHR of all correspondence with patient
• Assisting with interpreting, understanding and reviewing insurance benefits with prospective patients or their designee
• Obtain initial and renewal authorizations for IOP services for every patient enrolled in program in a timely manner so as to not interrupt care.
• Provide referral options if patients are not appropriate for IOP services at FHCHC based on clinician guidance
• May assist in facilitating group therapy sessions and provide support in sessions by overseeing patient activities and interactions
• Obtain and communicate messages in an accurate and timely manner
• Coordinate with FHCHC BH Navigators regarding IOP patients who need an outpatient therapist following discharge
• Represent FHCHC’s IOP Program to members of our community through targeted outreach with the goal of increasing enrollment
• Perform other necessary duties required by FHCHC to provide high quality care.

Qualifications

• Bilingual with oral and written fluency in English and Spanish is required.
• Bachelor’s degree and at least one year of experience in a in a health related field required. Additional relevant experience may replace the need for the degree requirement.
• Ability to organize and prioritize tasks, time, and responsibilities effectively, as well as to work independently and with minimal supervision
•  Superior interpersonal skills, ability to build relationships, and interact collaboratively with other departments, public and patients.
• Experience in ambulatory or outpatient integrated care setting is highly desirable; familiarity with electronic health record system is essential, experience with Epic preferred.

Direct Reports

• None

OSHA Status

Category I—Increased Risk Position

Potential exposure to hazardous waste and blood borne pathogens, clinical settings

 Physical requirements

Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records, Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions. Manual Dexterity Required:  Ability to use a keyboard, telephone.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.