Outpatient Care Coordinator supervises the day-to-day activities of the patient relations team of a healthcare organization to deliver patient liaison services and patient-centric care. Coaches staff on best practices for responding to patient and family questions, concerns, and issues. Being a Outpatient Care Coordinator facilitates collaboration with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that escalated problems are addressed and resolved. Additionally, Outpatient Care Coordinator provides and maintains up-to-date informational materials and resources for patients and families. Follows all applicable regulations regarding patient information privacy policies. May require an associate degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
**Job Overview:**
We are seeking a dedicated Patient Care Coordinator to join our healthcare team. The ideal candidate will play a crucial role in ensuring the smooth operation of our medical facility by providing exceptional patient care coordination and administrative support.
**Responsibilities:**
- Greet and assist patients in a professional and friendly manner
- Schedule patient appointments and follow-ups
- Maintain accurate patient records and information in compliance with HIPAA regulations
- Coordinate with medical staff to ensure efficient patient flow
- Handle patient inquiries, phone calls, and emails promptly and professionally
- Verify insurance coverage and process billing information
- Assist with medical office tasks such as filing, scanning, and data entry
**Requirements:**
- Previous experience in a healthcare setting
- Strong knowledge of medical terminology and administrative procedures
- Excellent communication and interpersonal skills
- Proficiency in using office software and electronic health records systems
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment
Joining our team as a Patient Care Coordinator offers the opportunity to be part of a supportive healthcare environment where your contributions are valued. If you are passionate about patient care and possess the required skills, we encourage you to apply for this rewarding position.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
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