Outpatient Care Coordinator supervises the day-to-day activities of the patient relations team of a healthcare organization to deliver patient liaison services and patient-centric care. Coaches staff on best practices for responding to patient and family questions, concerns, and issues. Being a Outpatient Care Coordinator facilitates collaboration with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that escalated problems are addressed and resolved. Additionally, Outpatient Care Coordinator provides and maintains up-to-date informational materials and resources for patients and families. Follows all applicable regulations regarding patient information privacy policies. May require an associate degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Join our team today and immerse yourself in a rewarding career for years to come!
Our programs service adults, children, and families. Your role will be essential to our success, and your efforts will influence our ability to provide treatment to our community.
Competencies:
The potential employee must understand target population and specialized needs; possess knowledge of relevant developments in the mental health and substance use (co-occurring) field; possess great writing and communication skills; uses independent judgment; develops effective work methods; adheres to agency policies; takes initiative in work situations; accepts responsibility for actions and displays appropriate professional behavior; provide psycho-education for both the consumer and family or other supports.
Responsibilities:
Benefits:
Qualifications:
Master’s degree (MA, MS, MSW) in Social Work or related mental health field;
NJ license as Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC);
Five (5) years’ experience in mental health including 2 years of supervisory experience;
Valid driver’s license.
All positions require a valid driver’s license in good standing and pre-employment drug screening. Oaks Integrated Care considers applicants for all positions without regard to: race; color; religion; sex; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.
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