Outpatient Care Coordinator supervises the day-to-day activities of the patient relations team of a healthcare organization to deliver patient liaison services and patient-centric care. Coaches staff on best practices for responding to patient and family questions, concerns, and issues. Being a Outpatient Care Coordinator facilitates collaboration with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that escalated problems are addressed and resolved. Additionally, Outpatient Care Coordinator provides and maintains up-to-date informational materials and resources for patients and families. Follows all applicable regulations regarding patient information privacy policies. May require an associate degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recovery Centers of America's Mays Landing, New Jersey team is looking for a part-time Care Coordinator to join the team.
Schedule: Part-time 20 hours per week first shift
Position Overview:
The Care Coordinator will operate as a member of the multidisciplinary treatment team by working closely with clinical, business development, admissions, and nursing staff. The Care Coordinator will maintain collaboration and coordination between internal treatment team and external constituents, providing a high level of customer service and satisfaction amongst everyone with whom they interact. A main goal of this role is to foster positive relationships between the sites and all external stakeholders. Further, they will coordinate continued care following inpatient treatment to include scheduling all appointments and communicate with all collateral supports (referral sources, family, etc) regarding appointments. The Care Coordinator is responsible to ensure the patients feel ready and understand fully their plans following inpatient treatment. This includes making a connection between the patient and next level providers prior to discharge. The Care Coordinator will also assist patients with any outside issues or external stressors that need to be resolved, enabling patient to focus on treatment (ex, coordinate with family for childcare, call work, pay bills, etc). In summary, the main goal of this position is to improve communication with everyone inside of our patient's ecosystem for the purposes of improved patient care and increasing awareness of the superior care delivered by RCA within the greater community. Through this process, RCA will see increased organic referrals and be the provider of choice within our local communities.
Specific Responsibilities:
Education and Experience:
Job Type: Part-time
Expected hours: 20 per week
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Work Location: In person
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