Outpatient Care Supervisor jobs in Apple Valley, CA

PRINCIPAL RESPONSIBILITIES:

A. CLINICAL:

• Performs patient assessments by developing, implementing, and evaluating Patient Care Plans.
• Performs treatments, administers medications, and/or implements other nursing interventions as indicated by the Patient Care Plan and/or Physician Order.
• Provides nursing care in accordance with infection control standards.
• Follows safety policies when performing nursing care.
• Initiates emergency measures according to Center policy and within standards of nursing practice.

B. ADMINISTRATIVE

• Ensures the exchange of essential information necessary for quality patient care.
• Maintains all documentation as required by Federal, State, and Company and policies.
• Maintains inventory of supplies and/or medications to meet patient needs.
• Participates in all assigned meetings and in-services.

C. SUPERVISORY

• Meets unit work goals through assignment of staff to patient care needs.
• Monitors performance through coaching and praising.
• Recognizes effective performance (or) takes direct corrective action after coaching/ counseling as needed
• Evaluates quality and quantity of patient care service accomplished by staff.

D. CONSUMER SERVICE:

• Presents professional image to consumers through dress, behavior, and speech.
• Adheres to Company standards for resolving consumer concerns.
• Ensures that all patient rights are protected.

E. QUALIFICATIONS:

• Current nursing licensure in the state of California required.
• Written and verbal communication skills in English as business necessity.
• Administrative and organizational abilities necessary.
• Current CPR certification required.
• One year of nursing experience preferred.
• Supervisory experience preferred.

STANDARD OF PERFORMANCE

A. CLINICAL:

Activity:

• Participates in Shift Report.
• Performs patient assessments:

• Admission;
• Daily;
• Change of condition; and
• Discharge.

• Conducts comprehensive assessment (MDS) and initiates/updates patient plan of care.
• Performs treatments as prescribed.
• Passes medications as prescribed.
• Follows infection control policies in performing nursing care:

• Hand washing;
• Universal precautions; and
• Linen handling procedures.

• Follows all safety policies in performing nursing care.
• Initiates and conducts emergency measures required to stabilize patient condition.
• Follows Company nursing policies and procedures at all times when delivering resident care.

Measured by:

• Time and Attendance Records and direct observation by Director of Nursing.
• Admission Checklist, rounds by Patient Care Coordinator, and review of Clinical Record Summary discharge notes.
• Results of Quality Assurance Standard review by DON and completion of MDS audits and Plan of Care audits.
• Quality Assurance standards outcome properly documented to Treatment Sheet and direct observation by Patient Care Coordinator.
• Quality Assurance standards documented to Medication Record and direct observation by Patient Care Coordinator.
• Quality Assurance Standards, direct observation by Patient Care Coordinator, and review of Infection Control Report by Patient Care Coordinator.
• Review of Safety Committee Reports.
• Required documentation (i.e., daily nurse's notes).
• Direct observation by the Patient Care Coordinator.

B. ADMINISTRATIVE:

Activity:

• Communicates patient needs and change of condition to appropriate persons, i.e.:

• Other shifts and patient care;
• Coordinator;
• Dietary;
• Activities and social services;
• Physicians;
• Responsible parties (i.e., families, conservator);
• Outside therapies; and
• Maintenance Department.

2. Maintain all documentation (current and complete) including, but not limited to:

• Patient Care Plans;
• Nursing Progress Notes;
• Medication Administration Record;
• Treatment Records;
• Physician Order Sheets;
• Quality Assurance audits;
• Acuity Reports;
• Incident Reports; and
• Restorative Progress Summary.

3. Utilizes nursing supplies as needed.

4. Orders medications as needed and as ordered by physicians:

• Logs ordered and received;
• Removes discounted medications; and
• Reorder emergency medication kit.

5. Participates in all meetings as required.

6. Participates in all in-service as required.

Measured by:

• Direct observation and review by Patient Care Coordinator.
• Review of appropriate documentation by Patient Care Coordinator and Medical Records audit.
• Review of supply inventory and observation of patient bedside units by Patient Care Coordinator.
• Review of medication storage and preparation areas, review of appropriate documentation by Patient Care Coordinator, and review of pharmacy audit.
• Review of minutes, review of attendance records, and direct observation by Patient Care Coordinator.
• Review of in-service records by Director of Staff Development and Patient Care Coordinator.

C. SUPERVISORY:

Activity:

• Assigns staff to meet patient care needs by verbal and/or written Condition Report.
• Assists in providing adequate staffing by seeking replacements for current and oncoming shifts.
• Uses Absentee Report forms appropriately.
• Observes staff performance during patient rounds.
• Coaches staff during rounds for both quality and quantity of work performance and work habits.
• Demonstrates effective work habits to staff during rounds and as needed.
• Praises and recognizes staff for effective performance.
• Participates with Patient Care Coordinator in Progressive coaching and follow-up.
• Monitors patient appearance and comfort.
• Audits documentation by nursing staff.

Measured by:

• Review of completed Daily Assignment Sheet and direct observation by Patient Care Coordinator.
• Review of documentation in Shift Log Book and verbal report.
• Completed Absentee Report on file.
• Resident outcome Quality Assurance tool and direct observation by Patient Care Coordinator.
• Direct observation by Patient Care Coordinator.
• Direct observation by Patient Care Coordinator.
• Positive feedback from staff and direct observation by Patient Care Coordinator.
• Review of documented Progressive Coaching Form.
• Direct observation by Patient Care Coordinator and absence of complaints.
• Medical Records audit.

D. CONSUMER SERVICE:

• Reports for duty in approved uniform and maintains high standards of personal hygiene.
• Refrains from rude and discourteous behavior toward consumers and co-workers. Avoids the use of profanity.
• Limits eating and/or smoking to designated areas.
• Reports to duty promptly as scheduled (and) takes breaks only during assigned times and in designated places.
• Speaks, writes, and understands English for business necessity.
• Follows consumer service standards for:

• Making daily contact with patients;
• Greeting visitors;
• Making initial contact with newly admitted residents;
• Giving information to patients and visitors;
• Getting information from patients and visitors;
• Referring patients and visitors; and
• Handling complaints.

7. Utilizes the telephone in accordance with consumer service standards when:

• Answering phones;
• Placing a caller on hold;
• Transferring a call; and
• Taking a message.

8. Utilizes the paging system effectively.

9. Monitors general patient care to identify and correct any infringement of patient rights.

Measured by:

• Visual inspections by Patient Care Coordinator.
• Absence of complaints.
• Direct observation by Patient Care Coordinator.
• Direct observation by Patient Care Coordinator.
• Direct observation by Patient Care Coordinator.
• A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
• A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
• A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.
• A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.