Outpatient Care Supervisor jobs in San Francisco, CA

Job Overview

HealthRIGHT 360 is currently looking to fill the Supervisor II position at our Adult Outpatient program in San Francisco, CA!

The ideal candidate has experience supervising staff who are working in counseling, case management, the SUD field, harm reduction, group facilitation, collaborating as part of a team, and partnering with other organizations. In this position you will gain invaluable experience working with a diverse population and with a multidisciplinary team in a harm reduction and trauma-informed treatment setting. Sound interesting? Below you will find a more detailed description of some of the duties and requirements for this position. HealthRIGHT 360 has provided outpatient services for behavioral health disorders since 1985. The San Francisco Outpatient Program is specifically designed for people who struggle with substance use disorders, mental health issue/co-occurring disorders, and criminal justice involvement. The Outpatient Program works with high-risk populations from a variety of backgrounds providing trauma-informed care aimed at reducing the harmful impacts of substance use. Our programs are open and welcoming to adult participants of any gender identity. We accept the majority of participants who seek Outpatient treatment; including walk-in’s, referrals from other agencies, and step-down transitional clients from residential treatment programs. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client’s specific needs and goals.

Key Responsibilities

The Supervisor II is primarily responsible for staff onboarding and training, staff supervision, as well as other daily activities essential to incorporating the agency's mission and values as a part of our service delivery. The Supervisor II is also responsible for overseeing client care as it relates to staff scheduling, outside agency relations, and other tasks as assigned by the Program Director.

• Responsible for providing direct supervision, training, and guidance to the direct service staff assigned.
• Ensures all direct reports are in compliance with HR360 policies, procedures and position expectations and performance goals.
• Gives ongoing feedback and conducts formal performance evaluations in a timely manner.
• Conducts staff meetings as needed and ad hoc staff huddles at the start of each shift worked, delegates staff assignments during each shift.
• Delivers and arranges trainings and resources required for direct reports to perform their roles.
• Supports the director/manager in interviewing, selection, hiring and terminations for positions within program.
• Responsible for direct report performance management including, performance improvement plans, formal written warning notices.
• Assumes ownership for any crisis situation as it relates to service delivery and sees it through to completion. This may include: consultation, direct service, crisis intervention, ensuring proper documentation, on-call duties, and LPS responsibilities as applicable.
• Responsible for direct report’s and team’s performance. Team performance includes: productivity, contract utilization, and the quality of services provided by the team.
• Consults and collaborates with the manager concerning client assignment and workload distribution across the team.
• Direct Service as necessary and within scope of practice, which may include: crisis intervention, assessments, individual services, group services, case conferences, and treatment plans as assigned by the manager.

Education and Knowledge, Skills and Abilities

• Must possess either a Drug and Alcohol Counseling certification recognized by DHCS OR be registered/licensed with the Board of Behavioral Sciences.
• Experience working successfully with issues of substance abuse, mental health, criminal justice involvement, and other potential barriers to economic self-sufficiency.
• Experience supervising staff working in counseling, case management, SUD/mental health treatment settings.
• High School diploma or equivalent.
• Excellent verbal, written, and interpersonal skills.
• Integrity to handle sensitive information in a confidential manner.
• Must be able to satisfy requirements for security clearances.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• First Aid Certified within 60 days of employment.
• CPR Certified within 60 days of employment.
• Must not be on active parole or probation.
• Bilingual Spanish preferred.
• Experience with Drug Medi-Cal preferred.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Tag: IND100.