Outpatient Clinic Manager manages the day-to-day operations of an outpatient clinic/care center. Responsible for ensuring that high quality patient care is given and that there is economical and efficient performance. Being an Outpatient Clinic Manager monitors patient volumes, quality of care, and performance of staff to identify areas for improvement. Requires a bachelor's degree. Additionally, Outpatient Clinic Manager typically reports to a head of a unit/department. The Outpatient Clinic Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Outpatient Clinic Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
· Greeting
clients and visitors
· Scheduling
Appointments – includes appointments/evaluations for new clients and existing
clients. Follow up with clients if client is late/does not show.
· Maintain
new referral/client information – responsibilities include sending out and
receiving back new client packets with insurance verification prior to first
visit: schedule evaluations, file evaluation reports within 7 days and a copy
to referral source, schedule client with therapist, enter new client into
billing software, ensure all information/documentation in client chart is
complete, accurate, in compliance with providers to ensure we can bill for
services in a timely manner and minimize denials.
· Responsible
for obtaining coverage for evaluations and treatments. Responsible for oversight of clinic staff
member’s schedules to ensure treatment time is maximized and all clients are
seen as scheduled. Monitor cancellations
and no-show appointments.
· Preparation
and management of client charts – responsibilities include preparation of
patient chart at client’s check-in, enter client in electronic health record
(onset, SOC, date, name, DOB, insurance, co-pay, codes), ensure file is
complete/accurate before refiling.
· Insurance
Verification – includes verification for new clients and existing clients;
insurance re-verification completed at the beginning of every month for all
existing clients.
· Provide
Billing Support – Collect any co-pays and/or other amounts owed at client
check-in. Send all co-pays to corporate office as instructed and in a timely
manner.
· Attend
facility meetings directly related to outpatient population (AL/IL) such as,
but not limited to: risk resident meeting and programming meeting
· Participate
in opportunities for program development including but not limited to:
communication with IDT staff, marketing, and awareness to potential patients
and referral sources.
· Ensure
all equipment is stored appropriately and is in good working order. Ensure any work orders for equipment or
facility repairs are directed to corporate in a timely manner.
· General
office/receptionist duties – including but not limited to answering
phones.
· Other
office and housekeeping duties as assigned – to include but is not limited to
ensuring entry way, lobby, and all common areas are safe, clean, and
presentable to guests/clients/visitors at all times. Trash and restrooms should be monitored for
cleanliness. Restrooms should be stocked
with supplies at all times. Ensure a
clinic policy is in place to certify materials and equipment are cleaned on a
routine basis.
· Print
initial and reauthorizations and file in patient’s chart.
· Maintain
customer relationships with referral sources through verbal and/or written
communication.
· Ensure
current professional license for each clinical staff is displayed in designated
area.
· Assist
with credentialing process as needed.
· Order
Supplies – Submit through Corporate Office with Area Director prior
approval.
· Ensure
clinic staff are entering documentation and billing charges in a timely
manner.
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