Outpatient Services Director directs and implements the administrative processes and resources of an outpatient medical or specialty services facility or clinic. Ensures quality care and services for patients by implementing systems and operational procedures to coordinate service delivery. Being an Outpatient Services Director aligns processes with business, clinical, customer service, quality, and financial goals. Monitors, evaluates, and modifies programs while adhering to company guidelines and standards. Additionally, Outpatient Services Director requires a bachelor's degree. Typically reports to a director. The Outpatient Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Outpatient Services Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Salary: $125,000 - $165,000 / Yr (Dependent upon experience)
Position supports facilities in and can be located in; Forest Knolls, CA; San Rafael, CA; Scott’s Valley, CA; Sebastopol, CA; or Calistoga, CA. Travel required to all locations.
ABOUT US:
Located in one of the most picturesque settings in Northern California, Bayside Marin is a rehabilitation treatment center near San Francisco and San Rafael that offers quality care in a comfortable environment. Our Mountainside property offers vast, panoramic bayside vistas, while our Canyonside property is nestled calmly in the forest hillside overlooking a picturesque valley, the world-class treatment team at Bayside Marin is dedicated to delivering clinical excellence in the care we provide for addiction and co-occurring disorders.
ESSENTIAL FUNCTIONS:
· Provide leadership to assigned facilities related to overall outpatient clinical programming, administrative processes of budgetary control, and management systems for all outpatient services offered at each facility.
· Lead administration of, oversee planning, development, and implementation of outpatient, organized clinical services programs specific to each assigned facility.
· Provide support and assistance with managed care contracting and credentialing needs to ensure that the program is maximizing referral opportunities as an in-network provider.
· Collaborate with Marketing and Business development teams to design and execute census growth plans
· Ensure each program complies with regulatory and accreditation agencies’ regulations and patients’ rights and regulatory standards.
· As needed, provide clinical supervision on site and act as a resource to staff.
· Collaborate with facility administration to ensure a robust quality assurance program within assigned facilities.
· Evaluate program effectiveness and formulate plans for improvement.
· Collaborate with other regional directors/outpatient leadership in the expansion of and development programming for outpatient specialty programs.
· Develop a continuity of care program model and culture of patient safety to help reduce recidivism in the community.
· Develop expedited admission processes to ensure smooth transition of care for patients and referrals.
· Demonstrate a positive, empathetic, and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
· Perform other functions and tasks as assigned.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
· Master’s degree in counseling, Social Work or Psychology required.
· Experience in Social Services preferred.
· Minimum of 5 years’ experience in driving business results in healthcare operations; preferably behavioral health
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