Outpatient Services Director directs and implements the administrative processes and resources of an outpatient medical or specialty services facility or clinic. Ensures quality care and services for patients by implementing systems and operational procedures to coordinate service delivery. Being an Outpatient Services Director aligns processes with business, clinical, customer service, quality, and financial goals. Monitors, evaluates, and modifies programs while adhering to company guidelines and standards. Additionally, Outpatient Services Director requires a bachelor's degree. Typically reports to a director. The Outpatient Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Outpatient Services Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Outpatient Program Director Position Overview
The Outpatient Director is supervised by the CCO.
The Outpatient Program Director supervises: Non-Clinical Staff including but not limited to:
Counselors, Support Staff, and Case Managers.
Outpatient Program Director also assists in the oversight and schedule of the Recovery Advocates.
The Outpatient Program Director:
• Creates policies and procedures for IOP/PHP protocol and the DHCS standards and
regulations.
• Provides general oversight of all activities, manages the day-to-day operations, and
assures a smoothly functioning, efficient organization.
• Assures program quality and organizational stability through development and
implementation of standards and controls, systems and procedures, and regular
evaluation.
• Assures a work environment that recruits, retains and supports quality staff and
volunteers.
• Assures process for selecting, development, motivating, and evaluating staff.
• Recruits personnel, negotiates professional contracts, and sees that appropriate salary
structures are developed and maintained.
• Specifies accountabilities for management personnel and evaluates performance
regularly.
• Serves as the Performance Improvement Officer, Safety Officer, and Infection Prevention
and Control Officer if appointed by the Managing Members.
Outpatient Duties
• Coordinate with other disciplines to provide highest level of care
• Attends treatment team and staff meetings
• Provides staff supervision and training
• Oversees clinical program
• Oversees quality of treatment and documentation
• Monitors budget
• Performance Improvement Officer to track the programs goals/evaluations, audits for
organization-wide deficiencies, tracks performance data and raw data
• Writing content for organizational policies
• As Performance Improvement Officer, Safety Officer, and Infection Prevention Control
Officer responsible for ensuring compliance with applicable chapters for the Joint
Commission
• Other duties as assigned
As needed:
• Transport residents to appointments, meetings, outings, etc.
Qualifications
Minimum two years of supervisory experience in the industry of addiction treatment.
• May be registered, licensed, or certified
• Current CPR and First Aid Certification on file
• Current TB skin test and health screen report
Knowledge
• Twelve Step Recovery Program
• Supervising a team
• Training and educating
• Gathering data
• Managing a budget
• Community resources and referral techniques
• Working with addiction and dual diagnosis
Health Insurance: My Time Recovery does offer Medical, Dental and Vision Benefits to Full Time Employeesstarting on the 1st of the month following the completion of 60 days of employment. Current benefit package is as follows.
Health Insurance: Company will cover base plan Anthem BC PPO Silver for eligible employees at 90% and dependents at 20% with the option to purchase up to Gold or Platinum.
Anthem Blue Cross Anthem PPO Silver 45/40 1,750 Ded Anthem Blue Cross Anthem PPO Gold 30/20 500 Ded Anthem Blue Cross Anthem PPO Platinum 15/10 250 Ded
Dental Insurance: Company will cover 80% of eligible employee's premium and 20% dependents Anthem Dental Essential Choice PPO Platinum PPO 100/90/60 Active 50/2500 90th E&P Basic CH Ortho
Vision Insurance: Company will cover 80% of eligible employee's premium Anthem Blue view Vision FSA 10.25.150.150
401K Retirement Plan: Employees can participate after 1 year of employment working at least 1000 hours. Must be21 years old to participate. Employer will determine matching for all plans at year end
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