Outpatient Services Director jobs in Jacksonville, FL

• Maintains a professional demeanor at all times and responds to patients, families, co-workers, and community partners in a courteous, respectful manner.
• Provides ongoing administrative supervision for PHP/IOP outpatient staff and ensures that quality programming occurs in the Partial Hospitalization Program and Intensive Outpatient Program.
• Identifies and ensures the implementation of effective outpatient-based clinical services within the established market.
• Establishes clear goals and objectives for the clinical services to be provided within the outpatient system
• Promotes effective communication between inpatient and outpatient staff through problem-solving, focused team meetings, prompt and accurate notification of procedural changes, etc.
• Communicates goals and objectives to service delivery and administrative support staff, resulting in an effective overall understanding of the outpatient.
• Ensures the development and expansion of the outpatient system’s referral base to reach prospective clinically appropriate service recipients. Responsible for growing the IOP/PHP business.
• Responds promptly, and constructively, to complaints and concerns lodged by referral sources and service recipients.
• Meets regularly with supervisor to review services, utilization levels, patient satisfaction, and related issues and factors; consistently comes to meetings adequately prepared.
• Demonstrates knowledge of current treatment methods and age specific communications skills.
• Invests time in each inpatient program to observe nature of services needed and delivered, and to better integrate outpatient care into overall continuum. Provides INPT groups to discuss step-down planning.
• Manage virtual-tele program.
• Works closely with hospital to ensure next steps program is in place and potential referrals are identified and permitted to guest.
• Works with Business Development to promote outpatient services and educate the community, referral sources, first responders, as well as staff members on programming and mental health topics.
• Ensures all outpatient services staff receives department orientation and other appropriate training.
• Provides a formal written performance evaluation of all clinical staff according to policy.
• Conducts IOP/PHP admission assessments and responsible for the nursing duties in the IOP/PHP program.
• Functions as the Administrator-on-call as needed and takes calls for special facility needs.
• Follows and abides by Company policies, procedures, and Corporate Compliance Program, as applicable to role and responsibilities.

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