Outpatient Services Director directs and implements the administrative processes and resources of an outpatient medical or specialty services facility or clinic. Ensures quality care and services for patients by implementing systems and operational procedures to coordinate service delivery. Being an Outpatient Services Director aligns processes with business, clinical, customer service, quality, and financial goals. Monitors, evaluates, and modifies programs while adhering to company guidelines and standards. Additionally, Outpatient Services Director requires a bachelor's degree. Typically reports to a director. The Outpatient Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Outpatient Services Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
GENERAL SUMMARY:
Under the supervision of the Outpatient Therapy Manager, the Outpatient Team Coordinator is responsible for managing all patient duties from preregistration status through discharge. This includes duties of initial contact, scheduling, registering, managing co-pays and rescheduling appointments for patients within the Outpatient Therapy Team.
Type of supervision exercised: none. Jobs reporting to this position: none.
EDUCATION:
High School graduate or equivalent required.
WORK EXPERIENCE:
Minimum of two (2) years customer service experience required.
Minimum of two (2) years experience in health care preferred.
SPECIAL EMPLOYMENT REQUIREMENTS:
Good written and verbal communication skills and interpersonal skills required for effective interaction with patients, families and staff.
Proficient working knowledge of personal computers required.
Ability to type 40 WPM accurately required.
Must be able to demonstrate the knowledge and skills necessary to provide individualized care appropriate to the age specific need and culture of the patient served.
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