Outpatient Services Director jobs in Wilmington, DE

Description

Position Summary:

Responsible for the oversight of all clinical treatment programs of patients receiving treatment for psychiatric, and substance abuse issues in outpatient settings. The Director assures that high quality clinical care is provided and that the clinical functions are integrated. Director supervises individual and group counseling and develops and implements a variety of therapeutic treatment modalities/processes. Oversees discharge planning to ensure an optimal post outpatient transition. Responsible for ensuring that clinical documentation is current and accurate and meets all regulatory and other standards.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Responsible for overall clinical development of all outpatient clinical programs and staff
• Supervise, train and oversee staff development of all outpatient clinical staff (LCSWs, MSWs) and unlicensed employees while working in conjunction with the program management employees.
• Supervise the utilization review process and OP UR Coordinator
• Oversee and evaluate outpatient clinical case consultations being executed by clinical staff to ensure effective service delivery
• Assisting in interviewing, hiring, and training employees; planning and scheduling/assigning on an on-going workload assignments, adjusting programs and project priorities
• Responsible for positive employee relations approach including performance evaluations, rewarding and addressing performance, addressing complaints and resolving problems with staff.
• Utilize current data and thinking of clinical services to develop programs and clinical functions
• Maintain and foster effective relations with partners including a variety of stakeholders including physicians, vendors, community programs
• Program development and evaluation to ensure that programs are effective, efficient and consistent with the organizations mission, values and goals
• Perform other duties as assigned

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Qualifications

Education

• Required: Masters degree from an accredited school of Social Work. Current license in social work in the state of employment, as required by state regulations. CPR and hospital-selected de-escalation technique certification. A knowledge of psychiatric and chemical dependency treatment principles.
• Preferred: Mental health professional license in the state of employment to conduct individual/group psychotherapy (e.g., LMSW, LPC, LMFT, LMCPH)
• Maintains education and development appropriate for position.

Experience

• Required: Five (5) or more years of previous experience in all aspects of social service with an emphasis in the behavioral health setting, and a minimum of five (5) years of supervisory experience. Previous experience in outpatient healthcare.
• Preferred: Previous experience in a free-standing psychiatric setting facility.