PC Support Manager manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Being a PC Support Manager analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Additionally, PC Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The PC Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a PC Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This is a technical position which provides support for desktop computers, laptops, tablets, mobile devices, telephones, and associated peripherals. Responsibilities include but are not limited to supporting computer hardware, operating systems, applications, printers, scanners and various network devices. Skills required include the ability to provide technical assistance, troubleshoot, research and resolve computer hardware and software problems in accordance with policy, procedures and best practices. Position requires the ability to complete assigned work in a timely manner and to work both independently and as a team to resolve issues.
Duties include but are not limited to:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
ELIGIBILITY REQUIREMENTS:
CERTIFICATES, LICENSES, REGISTRATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES:
Experience with ICON Case Management, BOSS Support Central, New World Logos, GRATIS, Windows Deployment Services are a plus
Salary: $45,000 – 50,000 annually, plus full benefits package
Employment Opportunities (Section 13-50)
“The recruitment, selection, appointment and promotion of employees shall be in such a manner as to promote equal employment for all persons without regard to race, age, color, creed, religion, ancestry, gender, national origin, physical handicap or political affiliation or sexual preference.”
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