PC Support Manager manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Being a PC Support Manager analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Additionally, PC Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The PC Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a PC Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description: -Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty statuses Other hardware, reviewing requests, submitting security requests for logins to website -In house training on systems and business knowledge will be provided. -Training turnaround is 1 month. =-Soft skills important here. Call Center or Customer Service experience is a plus. -Prefer someone with a 4-year degree or working toward/close to receiving a degree. -Call numbers will depend on the day, could be 15-30-some days will be busier than others. The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director. PureCloud is used for taking calls. ServiceNow Active Directory passwords Multifactor Authentication (MFA) Virtual Desktop Interface (VDI) Virtual Private Network (VPN)/ Zscaler and Pulse Secure Azure Office 365, including SharePoint, Teams Hardware support for laptops, desktops Walk up support and meeting room when in that rotation. a. Must Haves i. Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills Must be able to maintain accuracy and confidentiality Possess strong problem-solving and big-picture/conceptual skills Must be able to work with people at all levels and demonstrate the ability to understand and embrace change. The total number of employees with this team is 40. This person will interact with other departments as well from time to time. Skills: PC Technician, hardware support, customer support, phone support, Troubleshooting, Active directory, Customer service, Help desk support Top Skills Details: PC Technician,hardware support,customer support,phone support Additional Skills & Qualifications: Strong customer service skills. Team player mentality. Patience and problem solving skills. Experience Level: Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for PC Support Manager jobs
$111,514 to $143,433
Des Moines, Iowa area prices were up 0.8% from a year ago
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