PC Support Manager manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Being a PC Support Manager analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Additionally, PC Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The PC Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a PC Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.
Collaborates with clinical service lines in carrying out performance improvement projects/initiatives for Franciscan Health System (FHS) to address/strengthen patient safety, utilization of clinical resources and achievement of desired clinical outcomes. An incumbent serves as project manager for a variety of various management-level work teams, providing support, expertise and guidance in: 1) the application of accepted clinical quality improvement methodologies/tools; 2) data collection and statistical/operational analysis; 3) outcomes measurement; 4) risk assessment; 5) best practices research; 6) documenting and implementing process improvements; and 7) evaluating desired vs. actual clinical effectiveness of performance improvement efforts.
Incumbents are also accountable for; maintaining current knowledge of The Joint Commission (TJC) standards, patient safety goals, and other regulatory requirements impacting matters within assigned scope of responsibility; maintaining current knowledge of performance improvement methodologies and clinical informatics through regular review of the literature, attending conferences, participation in professional organizations, etc; identifies and validates evidence-based best practices in clinical practice and patient safety to guide clinical areas in performance improvement activities; researches nature/scope of impact on existing activities and makes appropriate recommendations.
Bachelor’s degree in nursing or other healthcare-related discipline, and five years of related work experience that demonstrates the attainment of the requisite job knowledge, skills and abilities, including experience in outcomes measurement, risk assessment, data analysis/reporting and management of clinical work teams.
Master’s degree in a discipline related to the requirements of the position is desirable.
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