PC Support Manager manages a team that provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting. Maintains the necessary hardware and software inventory and oversees the administration of required licenses. Being a PC Support Manager analyzes PC resource requirements and evaluates available vendors, products, and services that will meet the organization's needs. Implements training programs and develops documentation to support end-users. Additionally, PC Support Manager possesses experience in a LAN environment, a strong understanding of PC operating systems, security tools, and extensive knowledge of all commonly used PC software and products. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The PC Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a PC Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description:
The Field Service Technician is responsible for pulling and routing cable in new and existing construction, terminating and testing connections, installing support structures (rack, j-hooks), and installing and configuring technological infrastructure such as Nurse Call, Real-time Locating Systems, Access Control, and CCTV.
Basic Functions:
Install various types of low-voltage electronic devices
Pull and terminate network cabling
Use a laptop
Use a ladder to access cable runs
Test and label network drops
Additional Duties and Responsibilities:
Improve client service, perception, and satisfaction.
Fast turnaround of client requests.
Ability to work in a team and communicate effectively.
Enter all expenses and time worked to appropriate service tickets in PSA.
Operate under the direct supervision of an on-site manager.
Knowledge, Skills, and Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to orient oneself by reading a floor plan/diagram.
Terminate ethernet connections.
Punch down cable on Ethernet patch panels and telco blocks.
Climb a ladder and work above head.
Use of hand and power tools to complete installation tasks.
Self-motivated with the ability to work in a fast-moving environment.
Educational/Vocational/Previous Experience Recommendations:
Previous experience with structured cabling in a business/enterprise environment
Exposure to low-voltage device installation
Experience with cable terminations (Ethernet, Fiber, Coax)
Benefits:
Competitive salary based on experience and qualifications.
Healthcare provided, see Management for details.
Vision/Dental care is available.
On-the-job training & support.
Professional working environment and culture.
Only local candidates should apply.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
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