Pastoral Care Director - Healthcare jobs in Portsmouth, NH

Overview

At HealthPro Heritage we hire people who share our vision, who work diligently and provide the kind of care that will help change patient's lives for the better. As an Associate, your dedication and commitment deserve respect and recognition. If you're looking for a career and straightforward and realistic 'care' expectations, maybe it's time to look at our company.

Position Summary:

The Rehab Director / Program Manager position provides the leadership, management and vision necessary to ensure that their areas of responsibility have the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow their organization and to ensure financial strength and operating efficiency. The position accomplishes this through a respectful, constructive and energetic style, guided by the objectives of the company.

The primary purpose of the position is the management and administration of all aspects of rehabilitation services for the respective customers and building(s) as well as for maintaining a clinical caseload.

Responsibilities

Job Duties

• Maintaining a clinical caseload

• Responsible for recruiting and retaining rehab service personnel

• Promotes positive employee relations by facilitating an atmosphere of open communication and problem solving

• Responsible for conducting performance appraisals of all rehab personnel

• Monitors and assists with personnel compliance standards including required credentials, corrective actions, and improvement plans when needed

• Investigates, follows up and assists in the resolution of staff, service and patient-related issues as requested

• Assures that all program standards are met, including CARF, SNF, and JCAHO standards

• Develop strategies to increase facility’s therapy program/revenue in both Part A and Part B caseloads

• Lead efforts to build caseloads within the facility, including the investigation of those in facility who could be candidates for therapy through follow-up with nursing staff and physicians. Ensure that the therapy dept. is aware and accepting all patients that are appropriate for therapy

• Develop special programs for resident participation, such as fitness, dementia programming, and various protocols for activities that strengthen and enhance the existing therapy program

• Lead marketing efforts with local hospitals, physicians and community on behalf of facility to increase awareness of the therapy program

• Provide leadership to and directly manage clinical therapy staff, facilitating a team atmosphere among staff

• Perform active involvement in the recruiting and hiring process, attend events, and interview candidates as needed

• Ensure that clinical staff is providing proper documentation according to Medicare guidelines, company policy and facility standards

• Represent the ethical standards of the company, identifying and report instances of poor patient care and communicating concerns to Supervisors as needed.

• Oversee the scheduling of patients and therapists, ensuring adequate coverage for therapy minutes

• Track Assessment Period Data to include number of disciplines treating, treatment days/weeks and daily treatment time. Communicate data to appropriate facility personnel

• Willingness to work with severely physically, emotionally and cognitively compromised patients

• Willingness to work in environments with risk of personal injury, exposure to infections, waste materials, infectious diseases, and odors

• Must be able to cope with the emotional stress associated with working with patients, families, and co-workers

• Must be able to work independently with periodic (daily or less) support and directions.

• Basic knowledge of computers, typing abilities and willingness to utilize computers on a daily basis

• Participates in discharge planning

• Supervises Rehabilitation Technicians, students and volunteers as needed

• Reviews the quality and appropriateness of the total services delivered and individual therapy programs for effectiveness and efficiency, using pre-determined criteria

• Provides in-service education to the members of the patient’s care team and education to the community

• Provides treatment in accordance with established standards of practice, company standards, department procedures and standards according to company guidelines

• Consistently demonstrates sound judgment in the evaluation, planning implementation and follow up of patient therapy programs

• Reports to work on time and coordinates schedule to achieve maximum performance standards according to company guidelines

• Assists with and participates in Quality Assurance as required

• Maintains a current knowledge of law and regulations regarding rehabilitative services and consults with supervisor to ensure that all employment actions are in compliance with applicable regulations

• Ensures a safe environment and utilizes tools and equipment in a safe manner complying with all infection control, universal precautions, and OSHA standards for the healthcare professional

• Reports all hazardous conditions including incidents, injuries and equipment to Supervisor/appropriate personnel immediately

• Responds to and acts appropriately in emergency or disaster situations

• Adheres to high standards of cleanliness, grooming, hygiene and dress code

• Adheres to all documentation requirements of Rehabilitation department, facility, and company

• Contributes to a positive work team by sharing information, using problem-solving methods, accepting new ideas, constructive feedback and advice from others

• Demonstrates superior customer service through professionalism, courtesy, consistent and timely follow-up, and positive communication

• Adheres to all policies of company, including job descriptions, certifications requirements, mission statement, HIPAA, confidentiality standards and patient rights

• Adapts to changes in responsibilities in a positive manner, is receptive to new ways of completing tasks, and is flexible in carrying out assignments

• Communicates and interacts professionally and respectfully with others in attending to and meeting their requests

• Perform all other duties as assigned and as required to effectively discharge the responsibilities of the position and are in the best interests of the company

• Assumes responsibility for ongoing continuing education, License renewal and professional development

Supervisory Responsibility

• The supervisor of clinical services shall have primary authority and responsibility for maintaining the quality of clinical services.
• The supervisor's responsibilities include, but are not limited to:
  • Coordination and management of all services rendered to patients and families by direct service staff under his/her supervision;
  • Supervision of assigned therapy personnel in the delivery of therapy services to patients and families;
  • Direct evaluation of the clinical competence of assigned therapy personnel and participation with appropriate supervisory staff in the evaluation of other direct service staff;
  • Participation in or development of all agency objectives, standards of care, policies and procedures affecting clinical services;
  • Participation in direct services staff recruitment, selection, orientation and in-service education;
  • Participation in program planning, budgeting and evaluation activities related to the clinical services of the agency.
• Assessment and treatment of patients as needed to support caseload
• Other duties as assigned by HPH management and/or agency

Work Environment

• This job operates in a professional healthcare environment

• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to touch, handle or feel; and reach with hands and arms.

• Must be able to lift 50lbs - 100lbslbs

• Use of proper body mechanics and techniques for bearing weight

• Must be able to climb stairs, stoop, and reach when performing daily work

• Ability to assist and perform with patient transfers, (including but not limited to: stand pivot, two- person, sliding board, Hoyer lift, non-weight bearing) safely and effectively with or without mechanical devices

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Position Type and Expected Hours of Work

• This is a full-time position

• However, this position regularly requires long hours and frequent weekend work

Travel

• This position requires up to 10% travel

• Occasional travel outside the local area and overnight

Other Duties

Please note this job description is not designed to completely cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Qualifications:

• Bachelors, Master’s Degree and or Doctorate Degree in Physical Therapy, Occupational Therapy or Speech and Language Pathology or an Associate’s Degree as a Physical Therapist Assistant or an Occupational Therapist Assistant

• Current license in the state(s) assigned

• Minimum of 3 years of rehabilitation experience

• MDS certification (RAC-CT) or other advanced certification preferred

• Proven leadership and program development/supervisory experience, including multi-site management experience, including cross continuum practices

• Knowledge of state, federal and therapy practice act legislation/law and accreditation standards

• Interdisciplinary management and understanding essential

• Must pass medical and physical examination based on job qualifications, requirements and duties/responsibilities

Personal Characteristics:

• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems

• Excellent people skills, with an ability to partner with a dynamic leadership team.

• Possess personal qualities of integrity, and commitment to corporate mission.

• An individual with excellent credibility, values and character and possess the highest ethical standards

• Strong leadership and interpersonal skills

• Highly intelligent and analytical. Someone who can manage oftentimes complicated and multi-dimensional operating scenarios

• Highly results-oriented with the ability to overachieve business objectives

• Must demonstrate initiative, possess a strong desire to succeed, and willingness to exert the extraordinary effort that will be required

• An effective team member and team player within a close-knit and entrepreneurial management team

• Self-directed, flexible and a willingness and desire to learn

Competencies

• Strategic Thinking

• Business Acumen

• Leadership skills

• Results Driven

• Financial Management

• Problem Solving/Analysis

• Collaboration Skills

• Ethical Practice

• Relationship Management

• Leadership & Navigation

• Presentation Skills

• Diversity and Inclusion

• Teamwork Orientation

• Project Management

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