Patient Accounts Director oversees all functions of the inpatient and/or outpatient accounting office. Directs a staff of credit, collection, insurance, and billing personnel. Being a Patient Accounts Director ensures billing deadlines are met. May require a bachelor's degree in area of specialty. Additionally, Patient Accounts Director typically reports to top management. The Patient Accounts Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Patient Accounts Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
JOB SUMMARY
The Patient Accounts Lead oversees the daily operations of specific work units within the Patient Accounts Department. The Lead partners closely with Patient Accounts Supervisors to provide leadership coverage and presence to the Patient Accounts work units. This individual is responsible for ensuring effective operations through organizing, scheduling, and monitoring department workload. In addition, this individual will monitor work quality and productivity metrics and coordinate training as needed. The Lead will serve as the first line of escalation for staff questions on workflows and processes.
The incumbent is responsible for training new staff, assisting in the planning and development of training materials, assisting in the development and implementation of quality assurance processes and serves as a go-to resource to staff. This individual will be responsible for ensuring the effective operations of the day to day activities of patient accounts. This person will identify areas for improvements and develop plans for improving the quality of these processes.
The Patient Accounts Lead is responsible for resolving self-pay accounts while maintaining strong relations with patients, guarantors, clinical departments, and revenue cycle team members. Under general supervisor of the Supervisor, Patient Accounts, this individual utilizes medical billing knowledge and excellent customer service skills to effectively answer all billing related questions while attempting to collect from patients to ensure patient satisfaction and meeting UW Health’s self-pay collection goals.
The Lead assist patients to ensure swift resolution of outstanding balances by providing information regarding billing practices, policies, and patient billing statements. It is expected that the Lead will be able to handle billing disputes, research accounts to determine appropriate responsibility for account balances, assuring accuracy of billing information, making corrections as necessary, assess the patient’s ability to pay, establishing payment arrangements, and counsel patients on UW Health’s financial assistance and government programs.
This position represents UW Health and the Revenue Cycle team by adhering and upholding the UW Health Mission, Vision, and Values, and UW Health Service Performance Standards in providing the highest quality service. They will support their co-workers, engage in positive interactions, and provide helpful assistance in anticipating and responding to the needs of our customers.
MAJOR RESPONSIBILITIES
Lead Responsibilities:
Core Responsibilities:
Customer Service Standards:
ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED
CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.
JOB REQUIREMENTS
Education
Minimum
High School Diploma or equivalent
Preferred
Associate Degree in Business, Finance, Health Information Management or related field
Work Experience
Minimum
Two years of experience in a healthcare revenue cycle or clinic operations role -or- 1 year of experience in a healthcare revenue cycle operations role plus 1 year of prior leadership experience.
Preferred
Required Skills, Knowledge, and Abilities
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0 Patient Accounts Director jobs found in Rockford, IL area