Patient Accounts Director oversees all functions of the inpatient and/or outpatient accounting office. Directs a staff of credit, collection, insurance, and billing personnel. Being a Patient Accounts Director ensures billing deadlines are met. May require a bachelor's degree in area of specialty. Additionally, Patient Accounts Director typically reports to top management. The Patient Accounts Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Patient Accounts Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
· Review A/R monthly and follow up on each outstanding balance.
· Contact patients regularly through phone calls and letters to arrange payments on account balances.
· Review accounts and reports for insurance denials, follow up denied claims with corrections and appeals as necessary (office claims).
· Obtain and forward necessary information to the insurance company for appeals
· Complete requests for additional information and follow up with insurance company or patient as needed.
· Make payment arrangements with all self pay patients prior to initial appointment.
· Complete paperwork for outside Collections, pull chart, and review with physician.
· Maintain a daily batch and turn in to supervisor.
· Identify and correct demographic, charge entry, and posting errors.
· Follow up on returned mail.
· Review copies of encounter forms and report discrepancies to supervisor. Remove account “flags” when necessary.
· Identify claim denial trends and report to supervisor.
· Process refund requests and forward to Accounting department.
· Report to front office area when requested to help facilitate patient understanding of transactions.
Summary
The Patient Accounts - Collector position requires a strong foundation in medical collection and medical office experience. Proficiency in EHR systems is essential for managing patient accounts efficiently. The ideal candidate will have a solid understanding of medical billing processes to ensure timely and accurate account collections.
Qualifications
- Medical collection experience
- Medical office experience
- Familiarity with EHR systems
- Knowledge of medical terminology, medical records, and medical coding
These qualifications are essential for success in the role of Patient Accounts - Collector.
Job Type: Full-time
Pay: From $1.00 per hour
Benefits:
Work setting:
Ability to Relocate:
Work Location: In person
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