Patient Accounts Representative jobs in Duluth, MN

Grand Timber Bank is located in McGregor MN and is seeking a detail-oriented, friendly, customer service representative. We are a growing community bank with many opportunities available in the upcoming years.
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Position Summary:

Performs routine branch duties including but not limited to: processing transactions efficiently, professionally, and accurately; identifying customer needs; promoting bank products and services; maintaining and accurately balancing teller cash drawer; open and close depository accounts; assisting with night depository and vault duties. Adheres to all bank established policies, procedures and overall banking/compliance regulations.

Principal Duties and Responsibilities:

1. Promotes, represents, and welcomes current and potential customers, and vendors to the bank in a professional and inviting manner.

2. Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered.

3. Promotes and encourages a positive working environment with a can-do attitude.

4. Proficiently performs routine, basic and complex transactions and tasks including but not limited to:

• Accept and process deposits, withdrawals, transfers, check cashing, loan payments and advances. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are appropriately followed.
• Maintain proper cash levels and keeps cash secure at all times. Accurately balances drawer, vault (including buying/selling currency to Federal Reserve) and ATM. Reports variations in accordance with bank policy.
• Process daily branch capture, verifying accuracy of scanned documents to minimize non-posts
• Collects information for outgoing wire transfers up to specified limit
• Handle coin which requires bending and lifting
• Assist with safe deposit entries
• Basic account maintenance including address changes, holds, stop pays, travel notifications

5. Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete and/or ensure all audit and security policies and procedures are followed in accordance with bank policies and Federal Regulation. Complete required compliance and job specific training. Familiarity and adherence of all Bank Secrecy Act requirements including the ability to identify and properly report fraudulent and suspicious loan activity.

6. Demonstrate comprehensive knowledge of all applicable bank and branch policies, procedures and support systems. Work independently and make independent decisions staying within regulatory rules, bank policy and procedure. Exercise good judgement while keeping the bank’s financial interest in mind.

7. Assist in other duties including but not limited to: general administrative duties, counting and rolling coin, or other duties that may be necessary and/or requested to fulfill the responsibilities of this position.

Knowledge, Skills and Abilities Required:

Requires a High School diploma or equivalent and one year of customer service experience, we will train for the position. Must possess: courteous and professional customer service attitude; technical ability to input and retrieve computerized information; exceptional organizational skills; excellent verbal and written communication skills for interacting professionally with customers and relating to other employees; ability to maintain the integrity of highly confidential customer and Bank information; ability to deal effectively with time pressures, stress and multi-tasking that can change hourly depending on level of customer activity; effective problem solving skills.

Working Conditions:

Work is performed in an office environment. Prolonged standing and mental and visual concentration for computer usage required. Must be able to bend, turn, twist, lift and move up to 30 pounds of office supplies, equipment, and coin.

GTB is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Mcgregor, MN 55760: Relocate before starting work (Required)

Work Location: In person