First Bank of Montana is hiring a Customer Service Representative/Teller to be an integral part of our team in our Conrad, Montana location! This position involves providing deposit and customer service solutions to the bank's customers and includes new accounts responsibilities and teller duties. It requires a positive attitude and great customer service skills. This position involves the ability to work in a team atmosphere and promote the bank's products and services. Professionalism, confidentiality, good attendance, punctuality, flexibility and adaptability are a must!
DUTIES AND RESPONSIBILITIES:
Teller Essential Job Functions:
- Perform all paying and receiving functions of working as a teller. Assist customers with transactions involving deposits, withdrawals, cashing checks, etc.
- Understanding of the bank software used to complete transactions. Accepts checks for cashing, verifies endorsements, validity and fund availability, identify forged checks and counterfeit bills.
- Accept loan payments.
- Balance cash at the end of each workday. Understand and attempt to locate overages and shortages. Sell excess cash to the vault in a timely fashion and maintain established cash level.
- Follow all branch, division, and corporate policies and procedures.
- Process and record night deposit transactions and resolve errors and problems when discovered.
- Accept and process cash advances.
- Organize, sort, count, strap, and label money to sell to the vault
- Process telephone transfers.
- Know and follow opening and closing procedures for drive-up and lobby.
- Collect accurate information to complete CTRs and MIL.
- Adhere to the Cash Difference and Limit Policy.
- Follow Teller Capture procedure manual. Ensure all tellers are following policies and proper procedures regarding teller capture.
- Answer incoming phone calls as assigned.
- Notify supervisor of procedural or equipment issues with scanning.
New Account/Customer Service Essential Job Functions:
- Understand all deposit account products and assist customers with opening of accounts.
- Assist customers regarding products and services.
- Open all deposit accounts and services for customers. This includes checking, savings, CD's, IRA's, safe deposit boxes, debit cards and online banking.
- Adhere to branch, bank, and corporate policies and procedures.
- Complete documents and account maintenance for existing accounts.
- Maintain existing account relationships through prompt and courteous service.
- Have a good knowledge of online banking products and be able to assist customers with enrollment and issues.
Other Job Functions:
- Perform job functions in compliance with all company policies and procedures, federal and state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
- Keep management appropriately informed of area activities and of any significant problems.
- Participate in community service and bank sponsored activities that serve and support the mission and values of First Bank of Montana.
- Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
- Represent First Bank of Montana in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attend and participate in meetings as required.
- Regular and predictable attendance is an essential function of this job in order to accomplish, among other things, in-person contact with customers.
- Additional duties as requested or assigned.
About You
QUALIFICATIONS:
- High school diploma or equivalent
- Banking and/or customer service experience preferred
- Cash handling experience preferred
KNOWLEDGE, SKILLS & ABILITIES:
- Ability to work quickly and accurately
- Ability to understand and follow written and oral instructions
- Strong verbal and written communication skills
- Good knowledge of Microsoft applications such as Word, Excel, Outlook, etc. and the ability to learn new systems/applications
WORK ENVIRONMENT:
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation.
Specific lifting abilities required by this job include: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our for more details!
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
