Patient Accounts Representative jobs in Melbourne, FL

A private physician group specializing in Hematology and Oncology of the Treasure Coast is seeking an experienced Financial Counselor to assess the financial requirements for recommended treatments such as chemotherapy, immunotherapy, office visits, blood tests, counseling, and other cancer-related therapy. The practice provides consultations and follow-up care to patients on the Treasure Coast and surrounding communities who have been diagnosed with all types of blood diseases and cancer.

The Financial Counselor produces schedules of patient responsibility, goes over medical insurance benefits, and informs patients of the cost they will be expected to pay at the time of each service. The ideal candidate must be a quick learner and be able to thrive in a fast-paced setting.

Job Duties

• Assists patients in obtaining financial assistance and works closely with the Patient Assistance Coordinator to provide them with any available resources.
• Handles questions and concerns from patients to resolve claims and payment issues.
• Makes sure all resources available to the patient are used.
• Identifies any claim issues and ensures that they have been communicated with the necessary billing staff.
• Sets up payment arrangements if needed with doctor’s approval.
• Answers incoming calls from patients, physician’s offices, and insurance companies.
• Resolves patient-billing problems and reviews account receivable delinquencies.
• Documents financial counseling process and discussions on all patients prior to treatment.
• Informs the treatment team of any anticipated coverage issues that may impact the sequencing of timeliness of care.

Job Requirements:

• High School Graduate or Equivalent
• Minimum1 year medical insurance knowledge including Medicare, Medicaid, HMO’s and PPO’s.
• Familiarity with HIPAA guidelines a must.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Experience using Microsoft Office applications a must.
• Excellent communication skills a must, both verbal and written.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Office

Experience:

• medical insurance: 1 year (Required)

Work Location: In person