Patient Accounts Representative jobs in New London, CT

• 1. Quality
• 1.1 Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
• 2. Support customer satisfaction initiatives as defined in the annual individual work plan.
• 2.1 External Customers (Patients, Families, Guests, Visitors):
• 3. Finance
• 3.1 Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
• 4. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• 4.1 All required safety education programs have been attended.
• 5. Follows the hospital exposure control plans/bloodborne and airborne pathogens.
• 5.1 Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
• 6. Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• 6.1 Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.

EDUCATION

High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.

EXPERIENCE

Experience in a professional setting with customer service responsibility preferred.

LICENSURE

A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. Continuous demonstration of team orientation and customer focused behaviors.