Patient Accounts Supervisor supervises credit, collection, insurance, and billing clerks in an inpatient and/or outpatient accounting office. Coordinates activities and schedules work assignments to meet billing deadlines. Being a Patient Accounts Supervisor may require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Patient Accounts Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Patient Accounts Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
· Review A/R monthly and follow up on each outstanding balance.
· Contact patients regularly through phone calls and letters to arrange payments on account balances.
· Review accounts and reports for insurance denials, follow up denied claims with corrections and appeals as necessary (office claims).
· Obtain and forward necessary information to the insurance company for appeals
· Complete requests for additional information and follow up with insurance company or patient as needed.
· Make payment arrangements with all self pay patients prior to initial appointment.
· Complete paperwork for outside Collections, pull chart, and review with physician.
· Maintain a daily batch and turn in to supervisor.
· Identify and correct demographic, charge entry, and posting errors.
· Follow up on returned mail.
· Review copies of encounter forms and report discrepancies to supervisor. Remove account “flags” when necessary.
· Identify claim denial trends and report to supervisor.
· Process refund requests and forward to Accounting department.
· Report to front office area when requested to help facilitate patient understanding of transactions.
Summary
The Patient Accounts - Collector position requires a strong foundation in medical collection and medical office experience. Proficiency in EHR systems is essential for managing patient accounts efficiently. The ideal candidate will have a solid understanding of medical billing processes to ensure timely and accurate account collections.
Qualifications
- Medical collection experience
- Medical office experience
- Familiarity with EHR systems
- Knowledge of medical terminology, medical records, and medical coding
These qualifications are essential for success in the role of Patient Accounts - Collector.
Job Type: Full-time
Pay: From $1.00 per hour
Benefits:
Work setting:
Ability to Relocate:
Work Location: In person
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