Patient Accounts Supervisor jobs in Binghamton, NY

MAIN FUNCTION:

The Customer Service - Billing Supervisor is responsible for leading and directing AMS payment posting and Arnot Health patient relation activities pertaining to Arnot Health Patient Billing activities. They will oversee the patient call center, assuring that prompt response occurs for all patient issues. They will also oversee the patient payment received by the call center, including the deposit, posting and correct recording of all payments. They will be responsible for assuring accounts are referred to collection agency according to Arnot Health policy, and working with collection agency to address any issues. This position reports to the Hospital VP of revenue cycle, with dotted line reporting to AMS Director of Patient Accounting.

DUTIES AND RESPONSIBILITIES:

1. Has human capital responsibilities of interviewing to hire and performs staff performance evaluations and as necessary including counseling, coaching or disciplines.**

2. Manages and directly supports staff on meeting or exceeding department goals.**

3. Monitors daily work productivity of payment account staff (payments and customer service), including projects. Prioritize work tasks, ensure project milestones and deadlines are met, and ensure work products meet quality standards.**

4. Prepares work flow recommendations, including education material regarding new payer regulations for office staff.**

5. Effectively communicates and influences at all levels of our organization.

6. Assists VP Revenue Cycle and Director in scoping and planning multiple projects.

7. Attends insurance update seminars and monitors carrier regulations for changes in process.

8. Works with VP Revenue Cycle and Director to distribute new insurance information to Arnot Health staff. Researches and gains understanding of the complete private payer market as it relates to pricing, contracting efforts and quantitative tasks and analytics, to provide high quality provider(s) service delivery, as associated with patient responsibility.**

9. Monitors patient account collection trends for potential problems, ie, site level copay collections, patient budget accounts and/or collections status.**

10. Works with VP Revenue Cycle and Director to prepare reports regarding patient payment status.**

11. Works with payment and customer service staff, in conjunction with Reimbursement manager to uncover education opportunities found from errors made by the front line registration staff, and then reports on issues for further education to appropriate audience (directors, front office manager, practice managers).

12. Establishes and maintains a professional working relationship with staff including; clerical, clinical and provider staff.**

13. Works with other members of the billing office to assure maximum efficiency and reimbursement collections from the patients.

14. Prepares analysis for review w/director regarding opportunity versus actual collections for patient accounts.

15. Reviews and processes credits in a timely fashion to meet all carrier guidelines and patient accounts as appropriate.

16. Answers coordination of benefits and patient responsibility questions timely, with regard to carrier reported information and Arnot Health required self-pay patient responsibilty.

17. Assists Director in preparation and presentation of education materials for physicians and staff.

18. Works with Vendor on coordination of benefit errors/problems for resolution.

19. Helps test and implements new billing system functionality.

20. Will manage task management software with the payment & customer service staff to report productivity to director.

21. Assists in daily management of staff needs.

22. Respects and honors confidentially.

23. Is responsible for attending all annual mandatory educational programs as is required by position.

24. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by implementing the AIDET philosophy while interacting with patients and Arnot Health partners in a friendly and caring way, being attentive to the customer’s needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience.

25. It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned by Director and/or executive administrative staff.

EDUCATION:

High school diploma or equivalent with additional course work and or experience in physician office practice (5) years. Degree in finance or business a plus.

EXPERIENCE:

A minimum of 5 years medical office patient accounts experience with reimbursement and patient engagement knowledge. Must be skilled in ICD-9 and CPT-4 coding for physician billing with current knowledge of E/M standards and carrier regulations. Reimbursement and billing experience in Medicare Part B, Medicaid and commercial payers. Previous supervisory experience preferred.

CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:

No CPR required.

PHYSICAL DEMANDS:

Long periods of sitting, light lifting, typical office job.

EXPOSURE CATEGORY:

Category III. Tasks that involve no exposure to blood, body fluids, or tissues. Category I tasks are not a condition of employment.

** A.D.A. Essential Functions