Patient Accounts Supervisor jobs in Madison, WI

Description

JOB DESCRIPTION

Patient Accounts Specialist

The Revenue Cycle Specialist provides support and customer service for all patient accounts and billing issues. Will work closely with the Patient Accounts Manager in training and mentoring staff as well as strategizing to improve workflows and maximize resources.

About us

At First Choice Dental we live each day standing behind our mission and making decisions through our core values. While each of our clinics have their own unique culture that makes them special, our underlying alignment on patient care, treatments and protocols makes us First Choice Dental. This ensures that our employees and patients receive the same exceptional care, treatment and messaging at each clinic. We come together as the First Choice Family, as employees and as patients.

Our Mission: We take exceptional care of our people, and our people take exceptional care of our patients.

Our Vision: Delivering best in class dentistry and employee care in the Midwest. First Choice Dental is the top choice for our patients, offering comprehensive care that lasts.

Our Core Values: These are the foundation of First Choice Dental, how we treat each other, our patients and how we do business.

• Humility
• Passion
• Servanthood
• Unity
• Thankfulness

We share these core values, and as a new member of our team you can expect the following.

Primary Responsibilities

• Daily involvement and participation with all billing responsibilities to include claims, collections, accounts receivables, unbilled, follow-up, ledger verification, etc.
• Provide timely responses to department tickets (via Zendesk portal).
• Research insurance denial reasons in accordance with best practice policies.
• Perform necessary account follow-up by contacting insurance companies to resolve payment discrepancies.
• Submit timely appeals and grievances; conduct follow-up on these submissions' status.
• Work through weekly and monthly reports to ensure accuracy within the Patient Accounts department in accordance with best practice policies.
• Research aging dental and medical claims via aging reports in accordance with best practice policies.
• Provide timely customer service by assisting patients with account-related inquiries including demographic updates, insurance updates, or any other general questions following HIPAA guidelines in accordance with best practice policies.
• Build strong working relationships with all departments, sites, insurance company representatives and vendors in accordance with best practice policies.

Key Competencies

• Remain knowledgeable of current practices and procedures within the organization to better understand the impact on patients’ accounts.
• Contribute to the Revenue Cycle Department team though positive attitude, relationship building, respectful interaction, innovative ideas, efficiency, and ethical behavior.
• Strong interpersonal skills, a positive attitude, and a desire to help people. Ability to effectively manage upset or dissatisfied internal and external customers.
• Ability to effectively determine priorities, stay organized, and utilize attention to detail.
• Ability to maintain confidentiality.
• Effective verbal and written communication skills.
• Project a professional image.
• Perform other duties as requested by supervisor to facilitate the smooth and effective operations of the department, including special projects and monthly reports as assigned.

Education and Experience

• HS Diploma required; Associate degree preferred.
• Ability to maintain accurate records, along with a demonstrated ability to deliver timely results.
• Must be comfortable working with computers. MS Office experience (Word, Excel, and Outlook) required.

Benefits of working at FCD

First Choice Dental offers a competitive compensation, and generous benefits package including:

• Medical, Vision and Dental Insurance
• 401k matching
• Continuing education, comprehensive training and 1:1 mentoring
• Annual clothing allowance
• Life insurance
• As an equal-opportunity employer, we’re committed to inclusive policies that promote diversity and equity.

Come join First Choice Dental, apply now!