Patient Accounts Supervisor jobs in Saint Petersburg, FL

At Johns Hopkins All Children's Hospital we offer an excellent Benefits Package, to include:

• Affordable healthcare
• Paid Time Off (PTO) and company paid holidays
• Tuition Assistance
• Life and disability insurance
• Opportunities for career development
• Employee discount program - travel, tickets, dining and more!

Patient Service Supervisor Position Summary:
The Patient Service Supervisor is responsible for supervsion of office personnel and oversight of day to day departmental operations to ensure a positive, patient centric experience. This includes the consistent implementation and adherence to organizational policies and procedures as well as oversight of human resource managament such as: payroll, time and attendance, coaching and mentoring of the team’s performance.

Patient Service Supervisor Key Accountabilities:

• Supervises daily office operations to ensure all services are provided in a professional manner to meet the patient’s, customer’s, and provider’s needs
• Builds a collaborative, engaged team for an efficient, patient centric experience
• Utilizes Language of Caring in all interactions
• Orients, coaches, mentors and evaluates all office personnel within assigned area to ensure competency to meet hospital’s high standards
• Provides input into the annual budget and operates within the boundaries of an established budget
• Monitors timely reconcilation and release of clinic charges and accurate point of service collection procedures to support revenue cycle metrics
• Ensures process for same day authorizations is consistent with processes in financial clearance
• Actively participates in process improvement initiatives to enhance quality outcomes
• Ensures location specific metric collection and goal attainment
• Oversees patient appointment processes and ensures patient access goals are attained

Work Schedule: Full time, 40 hrs/wk

Work Location: St. Petersburg, FL

Patient Service Supervisor Qualifications:

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
• Three (3) years medical office experience with knowledge of third party payer requirements and authorization experience
• Ability to communicate effectively, both verbally and in writing, with strong interpersonal and team building skills; familiarity with medical terminology
• Ability to prioritize and make sound decisions
• Ability to supervise a team of Patient Service Rep employees
• Knowledge of computer systems and electronic medical records

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.