Patient Accounts Supervisor jobs in Tucson, AZ

GENERAL SUMMARY OF DUTIES:  Functions as a Patient Financial Services Biller / Patient Registration {Float] in a team and mission-based setting to provide a smooth patient flow process by performing a variety of clerical and accounting fuctions for patient billing, including verification of remittance advice information and maintenance of third party billing records. Essential functions include collects revenue with billing requirements based on financial class assigned; resolved aged accounts, researches and resolves account discrepancies, provides financial guidance to patients to maximize medical services reimbursement efforts,  and basic patient registrations processes such as answering phones, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. Also, communicates with patients/clients and NCCH staff to ensure highest quality of customer service.

Position has primary responsibility for serving as a resource to build, strengthen and maintain positive working relationships with patients, clients, providers, case managers, referral representatives, supervisors, program managers, and related service providers or vendors. Participates in performance improvement and continuous quality improvement activities. This position may be asked to work at other hospital district sites as needed. Perform any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.

This position requires a commitment to teamwork, collaboration and department scheduling needs i.e. good attendance, attitude, customer services, communication skills, etc., Position is Safety Sensitive / Drug Free Workplace / COVID Vaccination Requirements.

Supervision Received: Works under the direct supervision of the Patient Financial Services Manager or designated administrator. Exercises progressive levels of autonomy in day-to-day activities based on satisfactory job performance.

Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty and physical demands satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE AND QUALIFICATIONS:

REQUIRED: High school diploma or equivalent and/or a combination of education, working experience may be considered in lieu of a diploma or GED.

PREFERRED: 1-2 year Accounts Receivable and/or Patient Registration experience working in a physician office clerical, hospital or healthcare setting, preferred. Working knowledge of medical insurance claims procedures and documentation, and medical billing procedures, preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

None required

Necessary Knowledge, Skills, and Abilities:

Knowledge of HIPAA privacy requirements and medical terminology.

Knowledge of medical insurance claims procedures and documentation, and medical billing procedures.

Ability to communicate effectively, both orally and in writing, verify data input and correct errors, gather data, compile information, and prepare reports.

Establish and maintain solid working relationships through communication, cooperation, and positive interactions with all patients/clients, employees, staff, providers, and vendors.

Willingness to work a flexible schedule when circumstances necessitate.

Demonstrated ability to self-motivate and work independently with limited supervision.

Strong customer service skills along with excellent written and verbal communication skills.

Positive communication skills; ability to successfully interact with all customers; continuous demonstration of courteous, cooperative and service orientated behavior.

Supports and maintains a culture of safety, quality and positive patient experience.

Basic computer skills, and ability to use office equipment to include but not limited to 10-key calculator, copy machine, faxes, etc.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

This position description is designed to outline primary duties, qualifications and job scope, but is not intended to limit the incumbent nor Northern Cochise Community Hospital Inc., to only the work identified. 

Reasonable Accommodations / Job Performance: To perform this job successfully, an individual must be able to perform each essential function and the physical demands satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.