Patient Accounts Supervisor jobs in Virginia Beach, VA

Westminster Canterbury at Home & Senior Options are looking for a full-time Accounts Receivable Supervisor.

Schedule: M-F 8:30AM-5:00PM

WHAT YOU WILL DO: 

• Direct Supervision of HCBS billing team to include but not limited to the administration and coordination of accurate and timely billing, prompt collection of due and overdue accounts, and best-in class monitoring of aging and AR activity versus benchmarks.
• Direct a variety of personnel actions to include, but not limited to hiring, coaching, developing, timely performance appraisals, merit recommendation, promotions, transfers, vacation schedules, and dismissals.  
• Keep abreast of current Medicare/Medicaid billing rules and regulations.
• Supervise the Accounts Receivable (AR) Team, overseeing billing and collection processes for Senior Options partners and WCAH.
• Serve as primary partner financial AR liaison for Senior Options by preparing various reports and attend meetings with Senior Options partners. 
• Respond promptly to customer (partner) inquiries and/or concerns.
• Process third-party reimbursement claims, primarily Medicare, and Managed Care
• Develop and implement billing policies and procedures, and submit reports on claim status and productivity.
• Generate complex AR-related reports for decision-making, analyze reports, and recommend improvements.
• Collaborate with the AR Team and partners to resolve billing issues and ensure timely payments.
• Act as the primary contact for Home Health/ Hospice Billing Clients and regulatory bodies regarding billing matters.
• Oversee the implementation of new billing software, upgrades, and technological advancements.
• Ensure accuracy and timeliness of billing system rate master files and coordinate annual rate updates.
• Coordinate the completion of annual AR audit schedules and analyze trends related to insurance denials and bad debt.
• Conduct regular training sessions for the AR Team and other staff members.
• Manage the cash receipt function to ensure timely deposits and accurate recording.
• Handle secondary payer claims (Medicaid and Commercial carriers) for Medicare Part A and B services.
• Review and approve invoices for ancillary charges, refunds, balance write-offs, and adjustments.
• Follow up on delinquent accounts and research billing regulatory requirements to ensure compliance.
• Develop, document, and update billing processes and procedures as needed for efficiency.
• Prepare and review monthly AR aging reports and present findings to management and partners.

WHAT YOU WILL NEED TO BE SUCCESSFUL:

• Bachelor's degree in a related field or equivalent experience.
• Knowledge of Medicare/Medicaid billing rules and regulations.
• Minimum of three years of healthcare billing and finance experience, preferably in Home and Community Based  Services.
• Proficiency in Microsoft Office Suite and electronic billing systems.
• Advanced analytical skills and Excel proficiency for reporting and data analysis.
• Excellent communication skills for interacting with stakeholders and resolving account issues.
• Strong leadership, organization, and planning abilities.
• Ability to multitask, meet deadlines, and work independently with minimal supervision.

PHYSICAL REQUIREMENTS:

• Sedentary work with extended computer use.
• Ability to file and retrieve documents.
• Flexibility with work hours as needed.

Senior Options is a wholly-owned non-profit subsidiary of Westminster-Canterbury on the Chesapeake Bay. Our ongoing mission is to expand and strengthen services and care for older adults by building the organizational capacities of those LeadingAge members who serve them. Our goal is to continuously optimize our clients’ overall operations to ensure their delivery of the highest possible quality of customer care, while realizing financial sustainability for the long term. Senior Options is the best option for success.   

DAY ONE BENEFITS FOR ALL FULL-TIME HIRES!

• Dental Insurance
• Vision Insurance
• Same Day Pay-Get early pay access through UKG and get paid without waiting for your paycheck!
• Direct Deposit
• Employee Assistance Program
• Excellent Advancement Opportunities
• Identity Theft Plan
• Legal Resources
• Life Insurance
• Long-term Disability Insurance
• Medical Insurance
• Paid Time Off (PTO)
• Retirement Plan with Employer Match
• Scholarship Program for Employees/Family Members
• Short-term Disability Insurance
• Six (6) Paid Holidays
• Team Member Discounts
• Tuition Assistance
• Student Loan Repayment Assistance
• On-Site Gym, Salon, Clinic & Pharmacy
• No Agency use for any clinical positions
• Bus Passes
• Monthly Toll Allotment