Patient Appointment Scheduler jobs in Detroit, MI

Job Description Summary

Answers the incoming calls and routes them to the appropriate resource. Schedule and confirm appointments for multiple physicians and locations.

Tasks

• Scheduling and verifying patient appointment, location and time

• Obtaining and entering accurate patient information into the appropriate system

• Taking messages, screening and forwarding calls

• Confirming same-day (as needed), next day and two (2) days ahead appointments

• Identify opportunities to optimize patient care such as converting Sports Physicals to Well Visits

• Checking insurance carriers to ensure practice participation in plan

• Entering new insurance information, as needed

• Updating / correcting spelling of names, birth dates, etc. to ensure data integrity

• Mailing New Patient, CPE and PAP forms

• Completing FAX Press sessions

• Duties to increase and diversify as experience is gained

Qualifications

• Ability to communicate effectively on the telephone and in writing

• Knowledge of practice policies and procedures

• Ability to work independently and as a team member

• Able to demonstrate accuracy and efficiency

• Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages.

• Strong computer skills and interpretation of EMR systems a plus

Requirements

• High School diploma or equivalent required

• Basic knowledge of medical terminology

• Telephone experience a plus

• Knowledge of and/or experience in a private medical office setting preferred

Job Type: Full-time

Pay: $15.50 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient
• Telehealth

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift

Application Question(s):

• As part of our new hire on boarding process, we require a background check and drug test screening. Is this something you are comfortable moving forward with?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Sterling Heights, MI 48313 (Required)

Work Location: In person