Patient Appointment Scheduler jobs in Lawrence, MA

Company Description

kidSHINE LLC is a pediatric outpatient private practice offering occupational therapy services to children on the North Shore. With facilities in Rowley, Amesbury, and West Boxford, kidSHINE is committed to providing comprehensive treatment, open communication with families and schools, and the highest quality of care. Our unique and eclectic approach includes integrating traditional pediatric frameworks with our evidence-based and trademarked EXERSHINEkids POWER Bootcamp Program, which incorporates high intensity physical exercise into treatment. At kidSHINE, we strive to help children feel successful at all tasks using motivating, unique, and creative activities, games, and exercises.

Role Description

The Patient Care Coordinator (PCC) will ensure consistent care for our pediatric clients. Reporting directly to the Office Manager, the (PCC) will play an integral, front-facing role with caregivers and children and will interact with administration, rehab aides and clinicians.

The Patient Care Coordinator role will primarily focus on scheduling and will also be cross trained to assist the office manager in new client orientation, office management, staff team building implementation and community outreach and marketing, etc.

Essential attributes: enthusiasm, knowledge about the KidSHINE mission, friendly and outgoing, professional demeanor, detail and action oriented, marketing experience, organized. The ideal candidate will be flexible and adaptable to changes and has excellent communication skills. This is a full-time, in-office role.

·Responsibilities and Duties

Schedule Management:

• Schedule, reschedule and promptly fill cancellations daily for client appointments across 3 locations for 10-15 clinicians.
• Assist office manager with rebuilding summer and fall master schedule annually.
• Ensure optimal utilization of clinician hours on active schedule, including client coverage during vacation and call outs.
• Communicate promptly with caregivers regarding schedule changes, cancellation policy and reschedules.

New Client Intakes:

• Perform Client Intakes (via phone and email), including verifying insurance, obtaining referrals, scheduling evaluations.

Office Responsibilities:

• Greeting/checking in patients and parents
• Answering Phones/ returning missed calls promptly
• Keeping front office area neat, clean, and organized
• Describing and informing potential clients about our services and programs
• Assisting office manager in clinic/team event planning, staff parties, community outreach and marketing, etc.
• Responsible for KidSHINE Newsletter to inform clients, families and the team of our happenings and upcoming events, classes, and programs.
• Assist office manager with orientation for new clients.
• Opportunity to learn and add more responsibility.

Qualifications and Skills

• Passion for working with the pediatric population and their families.
• Confident and outgoing
• Ability to start and foster relationships.
• Strong communication skills
• Pleasant, patient demeanor with patients and staff
• Marketing experience

Strong Professional Skills

• Highly organized
• Exceptional attention to detail / ability to follow through in any situation.
• Exhibits responsibility and professionalism.
• Effective and efficient problem solver
• Flexible with the ability to adapt quickly to changes.
• Likes to work in a fast-paced environment with others.
• Effective networking and people skills
• Desire to learn and advance skill set.
• Excellent attendance record / punctuality / reliability
• Proficient with computer skills (Word, Excel, EMR system, website templates, Outlook)
• Ability to manage and trouble shoot office logistics.

Additional Skills

• Strong understanding (or willingness to learn) of commercial insurance plans and benefits and ability to explain to parents.
• Ability to energize and motivate others with a positive outlook.

Job Type: Full Time

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• Clinic
• In-person
• Outpatient

Application Question(s):

• This job is located in Rowley are you willing to commute for this position?

Experience:

• EMR systems: 1 year (Required)
• Customer service: 3 years (Required)
• Medical scheduling: 1 year (Required)
• Marketing: 1 year (Preferred)

Ability to Relocate:

• Essex County, MA: Relocate before starting work (Required)

Work Location: In person