Patient Appointment Scheduler is responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. Being a Patient Appointment Scheduler may conduct patient pre-certification to ensure coverage for appointments and medical care. Requires a high school diploma or equivalent. Additionally, Patient Appointment Scheduler typically reports to a supervisor or manager. The Patient Appointment Scheduler works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Patient Appointment Scheduler typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
PURPOSE OF THIS POSITION
Complete the scheduling process for tests and procedures performed at Blanchard Valley Health System for its customers and departments. Receives scheduling information, reviews medical necessity, schedules, pre-registers, and provides patient education relative to scheduled tests. Works well with departments to ensure seamless, informed customer service.
JOB DUTIES/RESPONSIBILITIES
Duty 1: Schedules a variety of patients for requested services with exceptional accuracy.
Duty 2: Completes the scheduling process efficiently via phone orders, faxed orders, and Patient Portal and other wait lists.
Duty 3: Completes Medical Necessity review for all Medicare patients ensuring that an ABN is printed or needed DX obtained.
Duty 4: Educates all customers (office staff/patients) on the preparation for upcoming testing.
Duty 5: Assists with patient screenings for assistance programs and provides information related to the Insurance Marketplace.
Duty 6: Scrubs all orders for completeness and accuracy and scans to the appropriate category in document imaging system.
Duty 7: Practices effective phone communication with customers (i.e. uses customer name, listening to needs and keeping a positive tone of voice). Has a strong focus and commitment to Service Excellence and Patient Satisfaction.
Duty 8: Acts as liaison between the facility and patient/family to resolve problems and/or address complaints.
Duty 9: Participates in a variety of unit and hospital educational programs to maintain current skills and competency levels. Participates in and fully supports new hire and other department training and shadowing. Provides a positive learning environment and compassionate mentoring.
Duty 10: Actively adheres to all policy/procedures of department and Organization. Is an active participant in Departmental meetings and engaged in process improvement initiatives.
Duty 11: Actively informs Department Supervisor/Manager of inconsistencies that exist in the electronic health record.
Duty 12: Performs all duties and responsibilities in a manner consistent with and supportive of the mission, vision and values of Blanchard Valley Health System.
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
PHYSICAL DEMANDS
This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. This position requires an individual to lift up to 20 pounds occasionally and push patients in wheelchairs (100-350 lbs). The individual must have excellent eye/hand coordination to operate various office machines. This position requires corrected vision and hearing in the normal range.
0 Patient Appointment Scheduler jobs found in Lima, OH area