Patient Appointment Scheduler is responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. Being a Patient Appointment Scheduler may conduct patient pre-certification to ensure coverage for appointments and medical care. Requires a high school diploma or equivalent. Additionally, Patient Appointment Scheduler typically reports to a supervisor or manager. The Patient Appointment Scheduler works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Patient Appointment Scheduler typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
1. To schedule appointments for all center providers
2. To determine if a patient call should be transferred to a appropriate party, ie. nurse, medical provider or referral
3. Timely review and return of voice messages from patients
4. Assist patients and de-escalate patient concerns as appropriate
5. Assist patients with coordinating appointments that fit their needs
6. Reviews scheduling history to ensure continuity of care
7. Follows scheduling guidelines and provider templates for appropriate scheduling
8. Adjust provider schedule according to time-off requests
9. Prepares and sends appointment letters to patients as needed
10. Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information
11. Coordination with Medical Records staff with facilitation of new patient packet
12. Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy
13. Documentation in PM/EHR of any discussion with patients as appropriate
14. To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
15. Other duties and responsibilities as may be requested by supervisor and/or management
Requirements
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