Patient Management Coordinator jobs in Roanoke, VA

About the Practice

At Real Life Dental- Blacksburg, our patients are our highest priority. Our dentists and team give our patients full attention, offering a full range of services. We provide quality care in a warm, relaxing environment and use the latest technologies to ensure precise, comfortable treatments. We are committed to our patients’ smile and comfort, and work hard to help them achieve and maintain a healthy smile for life.

Job Description

Real Life Dental is looking for a Patient Coordinator for our Blacksburg office. We offer a 4-day work week, monthly bonus oportunities, annual uniform allowance on top of great health/dental benefits, paid time off and holiday pay.  We challenge you to find a better place to work!

Qualifications

• High school diploma or equivalent required.
• A minimum of one year of front office experience preferably in a dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred.
• Maintain a professional appearance at all times

Responsibilities

As a Patient Coordinator, you play an important role in our office and  perform a wide range of responsibilities, including but not limited to:

• • Open the office and maintain the appearance of waiting areas and patient restrooms  
  • Greet visitors, handle their inquiries, and direct them to the appropriate people according to their needs.  
  • Distribute appropriate paperwork and articulate instructions to patients.  
  • Ability to perform all necessary daily responsibilities (see bullet points on separate sheet) and report using Dentrix Ascend software pertaining to role.  
  • Engage with patients in and out of the office through verbal communication, text, email, and social media outlets.  
  • Learn to operate new office technologies as they are developed and implemented.  
  • Memorize and use scripts effectively both over the phone and in person.  
  • File and maintain records.  
  • Provide information about the Practice, such as location of offices, employees within the organization, or services provided.  
  • Transmit information or documents to patients, using computer or mail.  
  • Represent the practice in a professional, pleasant, and cooperative manner.
  • Present treatment plans to patients and discuss finances/collect payments  
  • Maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies.  
  • Excellent computer skills and ability to use Practice software systems.  
  • Actively pursues provision of excellent patient service.  
  • May be required to train others on the administrative team  
  • Able to handle multiple deadlines and task assignments comfortably and efficiently.  
  • Able to work both independently and cooperatively in team settings.  
  • May be required to come in on an assigned day off for training or to cover absences.   
  • Other duties and tasks, as assigned periodically.

Benefits Offered

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

Salary Range

Requisition Number