Patient Registrar collects information from incoming patients regarding services needed, insurance available, or financial status. May assist in completion of admissions or insurance forms. Being a Patient Registrar contacts insurance providers to verify coverage and obtain authorization for service. Requires a high school diploma. Additionally, Patient Registrar typically reports to a supervisor or manager. The Patient Registrar may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Job Summary:
Under the leadership of assigned Patient Access management, receives, collects and records information from patients in order to complete registration for hospital services. Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. Verifies insurance benefits, documents pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, and collects applicable co-pays and/or deductibles. Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. This includes partial payments, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. Promotes patient satisfaction, follows community cares standards serving as a liaison on behalf of hospital and patient.
Minimal Acceptable Job Qualifications
Licensure:
Experience:
Course work or training in basic computer keyboard use.
One year of work experience which includes performing financial transactions in a healthcare setting or a minimum of three years of customer service experience required.
Prior patient admitting, managed care, patient billing, or contracting experience is a plus but not required.
Education:
Registration/Certification:
Job Knowledge & Skills:
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