Patient Registrar jobs in Norwich, CT

Patient Registrar collects information from incoming patients regarding services needed, insurance available, or financial status. May assist in completion of admissions or insurance forms. Being a Patient Registrar contacts insurance providers to verify coverage and obtain authorization for service. Requires a high school diploma. Additionally, Patient Registrar typically reports to a supervisor or manager. The Patient Registrar may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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PT Access Svcs Registrar I / PAS Backus SSO
  • Hartford HealthCare
  • Plainfield, CT FULL_TIME
  • Description

    Job Schedule:
    Standard Hours: 16
    Job Shift: Shift 1
    Shift Details: Plainfield Emergency Room Registrar 16hr position for Plainfield ER shift 11:00a-7:30p week1 WED, SAT week 2 SUN, FRI

    Work where every moment matters. 

    Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. 

    Position Summary:

    Patient Access Services (PAS) Registrars are the patient’s first point of contact for seeking service at HHC facilities.  This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers. There are three (3) PAS Registrar levels defined that align with years of relative experience, applicable knowledge, and proficiency scope. Financial responsibilities include obtaining patient personal information via registration/admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers.  PAS Registrars ensures department and hospital financial goals are achieved through demonstrating critical decision making, analyzing insurance eligibility, analyzing payer conflicts, and ensuring authorization is on file.  PAS Registrars are responsible for practicing sound decision making as it relates to patient privacy and safety standards.  Patient Access is committed to anticipating the needs of patients and exceeding patient expectations; as well as, preparing patient charts, meeting daily, weekly and monthly productivity standards in addition to directing visitors and other receptionist duties.  This position is an entry level position that requires minimal healthcare experience however, is customer service-focused. This job level requires comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.

    Position Responsibilities:

    Exhibits excellent communication and customer service skills at all times

    • Greets patients and visitors in a professional prompt, courteous and helpful manner as soon as possible whether in person or via phone.

    • Problem solving skills

    • Demonstrate patience and understanding

    • Serve as first/initial point of contact for incoming calls related to patient’s privacy and services. Documentation of individualized visit with patient at time of service.

    • Ability to communicate clearly, calmly and diplomatically with customers, co-workers, and visitors.

    • Utilize listening and comprehensive skills.

    • Develop organizational skills, flexibility and time management skills and practices to accomplish daily tasking

    • Assesses, analyzes and effectively uses decision making skills to resolve customer complaints and deescalate confrontational situations.

    • Practices sound decision making as it relates to patient privacy and safety standards.

    • Interact with patients, caregivers, family members to serve as the intermediary.

    • Assesses the need to correspond with the patient’s with health care representative or conservator to complete the registration process

     

    Patient Registration

    • Obtains vital demographic and insurance information necessary to verify a patient’s identity, accuracy of the ADT system, the patient’s treatment plan, and reimbursement.

    • Utilizes patient identifiers to correctly select patient medical record, obtain accurate demographic and financial data.

    • Provide safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams. 

    • Utilizes various on-line eligibility products and/or calling payor or patient for accurate billing information.

    • Assesses the need to refer self-pay patients to Financial Counselor.

    • Verifies and collects patient financial liability due at time of service to increase financial stability for the organization.

    • Scan all medical record documents, insurance cards and patient identification into ADT system according to established procedures.

    • Secures signatures, and appropriately witnesses all consent to treat compliance documents and disclosures as deemed necessary.

    • Follows all CMS, DPH, State and Federal guidelines for compliance with appropriate billing and payment regulations.

    • Utilizes interpreter services as needed to perform registration duties.

    • Initiates patient and non-patient rapid response to alert appropriate clinical teams.

    • Provides input on action plans to mitigate patient identification errors.

    • Notifies all Conservators to obtain consent for treatment and reviews all demographic and regulatory forms.

    • Meets productivity standards on a daily, weekly and monthly basis

    • Receptive to feedback on quality and productivity standards

     

    Training and Development

    • Continuous education on identifying critical symptoms such as stroke, heart attack, suicidal, homicidal and any other life-threatening conditions on arrival.

    • Completes HealthStream learnings as required.

    • Complete initial 6 months of training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.

    • Develop proficiencies in other areas of registration in order to provide additional support and coverage

    Adheres to registration downtime procedures.

    • Creates downtime labels and wristbands using Microsoft word

    • Photocopies insurance cards and patient photo ID’s.

      • Handwrites pre-made downtime charts

      • Inputs all downtime charts into computer accurately, efficiently and as soon as possible

    Performs other duties as directed and or required.

    •  Perform other duties as directed/required within the department and at an organizational level.

    • Regularly assists/supports coworkers in every aspect of their duties.

    PAS Registrar Levels:

    PAS Registrar Level I

    • Exhibits excellent customer service skills at all times 

    • Utilizes various on-line eligibility products and/or calling payor or patient for accurate billing information

    • Continuously improves own performance through HealthStream training & coaching, assesses and responds to feedback provided through the quality monitoring tool and productivity reporting

    • Meets performance standards and metric goals

    • Follows up on registrations with a high level of accuracy through the usage of work queues.

    • Knowledge and understanding of coordination of benefits

    • Attention to detail, multi-tasking and adaptive to change

    • Self-motivation, high-energy, tenacity

    • Meets performance standards and metric goals

    Qualifications

    Requirements and Specifications:

    Education: High School Diploma/GED equivalent

    Experience: 6 months

    Language Skills:

    • Minimum- Excellent verbal and written communication skills

    • Preferred- Excellent verbal and written communication skills

    Multilingual desired

    Knowledge, Skills, and Ability Requirements:

    • Excellent customer service skills.

    • Knowledge and understanding of insurance terminology and benefit processing.

    • Attention to detail, multi-tasking, analytical skills and adaptive to change

    • Strong complex problem-solving skills and the ability to make decisions under supervision.

    • Excellent organizational skills, flexibility and ability to switch tasks frequently.

    • Self-motivated, high-energy, tenacity.

    We take great care of careers.

    With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

  • 23 Days Ago

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Patient representative
  • Generations Family Health Center
  • Windham, CT FULL_TIME
  • Patient Access Representative - Medical Department Job Details Job Location GEN Willimantic - Willimantic, CT Position Type Full Time Salary Range $17.88 - $17.88 Job Shift Job Category Admin - Cleric...
  • 18 Days Ago

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Patient Financial Services Representative
  • Backus Hospital
  • Norwich, CT FULL_TIME
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday through Friday Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues co...
  • 19 Days Ago

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Patient Service Coordinator- Colorectal
  • Hartford HealthCare
  • Norwich, CT FULL_TIME
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday - Friday 8:00am - 4:30pm Work where every moment matters.Every day, almost 30,000 Hartford HealthCare em...
  • 20 Days Ago

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Patient Care Technician - Float
  • Backus Hospital
  • Norwich, CT FULL_TIME
  • Description Job Schedule: Part Time Standard Hours: 32 Job Shift: Shift 1 Shift Details: 32 hours/week - 7a - 3:30p every other weekend Work where every moment matters. Every day, almost 30,000 Hartfo...
  • 20 Days Ago

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Patient Care Technician - A3
  • Backus Hospital
  • Norwich, CT FULL_TIME
  • Description Job Schedule: Part Time Standard Hours: 32 Job Shift: Shift 1 Shift Details: Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one th...
  • 21 Days Ago

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0 Patient Registrar jobs found in Norwich, CT area

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Front Desk Medical Receptionist
  • Meeting House Lane Medical Practice of Stony Brook Southhampton
  • East Hampton, NY
  • Come join a growing team of Medical Professionals and Support Staff Meeting House Lane Medical Practice is seeking a Fro...
  • 3/26/2024 12:00:00 AM

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Front Desk Medical Receptionist
  • Meeting House Lane Medical Practice of Stony Brook Southhampton
  • Montauk, NY
  • Come join a growing team of Medical Professionals and Support Staff Meeting House Lane Medical Practice is seeking a Fro...
  • 3/26/2024 12:00:00 AM

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Medical Receptionist
  • Optum
  • New London, CT
  • ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organi...
  • 3/26/2024 12:00:00 AM

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Medical Receptionist
  • Optum
  • Amston, CT
  • ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organi...
  • 3/26/2024 12:00:00 AM

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Medical Receptionist
  • Optum
  • Hadlyme, CT
  • ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organi...
  • 3/25/2024 12:00:00 AM

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Medical Receptionist
  • Optum
  • Moodus, CT
  • ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organi...
  • 3/25/2024 12:00:00 AM

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Medical Receptionist
  • Optum
  • Marlborough, CT
  • ProHealth Physicians, part of OptumCare If you want to get way ahead in your career, it makes sense to be with an organi...
  • 3/25/2024 12:00:00 AM

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Front Desk Medical Receptionist | Full Time
  • Goconfluent
  • East Providence, RI
  • ** Front Desk Medical Receptionist | Full Time** **Job Category****:** Office **Requisition Number****:** FRONT005327 Sh...
  • 3/24/2024 12:00:00 AM

Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound. According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Registrar jobs
$35,947 to $43,880
Norwich, Connecticut area prices
were up 1.7% from a year ago